customer
Easy access
East access. Quick turnaround time. Excited for my progress and weight loss journey.

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Ro (ro.co) has 7,254 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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customer
East access. Quick turnaround time. Excited for my progress and weight loss journey.
Dave U.
The level of communication and the speed of the responses was very impressive. Not found much today.
Joseph M.
The application process was straightforward! Completing the intake surveys was simple if you input accurate information and the follow-up approval was expeditious. I received my prescription two days after completing the approval.
Kristi H.
extremally difficult to chat for help. I submitted insurance and they don't tell you you are setup for cash and the insurance can take weeks to go through before your card is charged for the medication , why is there a membership and a medication fee. this is the most expensive I have seen so far. I am holding out to see what comes of my insurance. When I paid cash on other websites it was under $200 a month. I only came to RO for the option of using my medical coverage.
Response from RoAug 6, 2026
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like the opportunity to review your insurance submission and medication order. Prior authorizations can take 1–2 weeks, depending on your insurance plan. The Ro Body membership and medication are billed separately, and if your insurance approves coverage, medication copays are typically under $100/month, depending on your plan. Please contact our Care Team through secure messaging in your Ro account or by emailing [email protected], and we'll be happy to assist you.
Travis V.
Easy and affordable
LINDA
Quick and easy process would highly recommend
Dana W.
You need to have a land line with a live customer help line
Donna
Would recommend to others. Very seamless process.