RoReviews of ro.co

I've been a customer for several years and have always kept extra meds held back in case of travel or shipment issues. I thought everything was going well until last week when I opened an older package to rotate the stock and it was completely EMPTY. I then opened the next month's package and it was missing one package. I never count what I've received upon delivery and just pull from the shipping package and this caused me to question just how many times I've been missing meds. I contacted customer service to inform them of these problems and to cut the story short, customer service doesn't seem to grasp the issue, pushed this around in circles, and it's become obvious no useful resolution seems to be forthcoming as they closed the request. Due to these issues I canceled my subscription and then their final resolution was to give an account credit of $72 that I'm unable to use. I just want others to know of my personal experience. Count your meds upon receipt, don't count on customer service if you need them, or avoid them as I plan to do going forward.

Took out introductory fee and then charged an additional 199 when advertising 149.

Quick response and helpful

Was easy to fill out and put information in.

Ro made the whole process super easy and convenient. Fill out the online application, schedule an appointment (super quick check in), and then my medication was on its way.

This was so disappointing after they pushed all of the commercials talking about as low as a $50 a month payment now mind you did not expect such a payment because I do not have health insurance however I do have health coverage so my payment would have been higher which I was prepared for, however, I was not prepared for an additional $150 membership fee. That’s mandatory as well as an upfront payment for the year which in total. an additional $150 membership fee. That’s mandatory as well as an upfront payment for the year which total over $1000. Thank God that my bank blocked the transaction because that would have put me in a deficit! I wish companies would just be upfront & stop acting like they are the best of the best with no hidden fees & agendas!! Other than this, the customer service was excellent & quick to respond k assist!

I felt like the medication changed as I went through the registration process. I wasn’t expecting that.

It was very easy to order my meds