RiversideReviews of riverside.com

The tool itself is ok, there are better like Descript for exaple that are also better priced. Customer Service, pricing transparency and overall satisfaction with the company is crap. Tried to upgrade from Standard to Pro plan on a monthly plan. CHecked the monthly boc and went through to payment. The system automatically changed to yearly on the payment page but you don't get to see the actual cost you are being charged. Go onto customer service and asked to have it changed to monthly and was advised I had asked for yearly. Some discussin later, they agreed to reverse the yearly Pro plan and I thought charge me for the monthly upgrade. Instead they cancelled my standard plan as well. They didn't inform me. I only found out when I tried to edit my podcast recording and was advised I didn't have the hourly space for it. When I went back onto chat, it took an hour for them to reinstate my standard plan. I asked for an upgrade for the rest of the month as compensation and I would pay the new amount from next cycle, in two weeks. They refused stating my old plan was never cancelled and it was my fault for not having enough money to ;pay for the yearly contract. The company believes that US$13 is more improtant than a happy customer. Do not use based on Customer Service and Customer experince standards.

Seems like a scam, I did a recording, when I did it was crisp and sound was perfect. The day after there were noises and volume was very low, oddly enough, they had just the tool to fix this issue, and for the low low price of 24$... how very convenient

Wish I read these reviews first. I found them through a podcast affiliate link and signed a 6 month contract. Major lag in the live feed it was weird. The whole premise of the software is flawed based on my experience, the upload is occurring during the recording and caused the lag to be so bad there was a 10 second delay, like doing a podcast in on dial up or something it was pretty bad!

Lovely young lady served me today very helpful smiling and very polite a credit to next her name was kayla on womenswear .

Even one star is too much for this platform. Recorded a studio and tracks are missing and those who are present are incomplete and in "processing" state for hours. I cant recommend riverside. Now, I have to communicate to my customer that the session and his time was void. Thank you riverside.

Similar experience to SSP. I have spent a lot of money developing my podcast, including equipment to take advantage of Riverside's promise of superior-quality recording. I have CEOs and academic leaders as guests on my podcast, and two of three of my recordings have been damaged to the extent that Riverside says there's nothing they can do to restore it. This renders their product entirely unreliable. Not only that, but my more serious concern is that they are misleading consumers by pretending to have a superior product.

I signed up to Riverside.fm in Dec 2021 for my podcast because Zoom's audio quality was terrible. I needed something better than asking the guest to record audio on their iPhone's memo app and then email me the file. Some of the guests just failed to send it, and in other cases, the recording failed if they forgot to put their phone in flight mode (calls automatically stop recording of voice memos). It was just too much to go wrong. After I signed up for Riverside, things were simply amazing for about 3 or 4 months. Then I started to get sync issues with the separate audio files for each speaker. This was a nightmare to fix. The first time it happened, I thought it was a one off. But it kept happening. After lots of back and forth with support, I realised that they were giving me some BS about the fact that the software always did this, and that it doesn't affect the video recording. Well first of all, I have an audio podcast, so the audio files are critical. Secondly, if the software worked perfectly for 3 months, why has it stopped working properly? I ended up asking them for a refund for the remainder of my subscription. They refunded 5 months remaining on my plan, even though I wasted 2 months back and forth with support. They were not telling me the truth and just giving me BS technical excuses. I recently (Mar 2023) started searching on reddit and YouTube to see if sync issues were still a problem. Low and behold, they absolutely are still a problem. To double check, I contacted them on their website chat to ask if all issues have been resolved. I was told that "most" issues have been resolved. Well, that means that 100% of issues have not been resolved in my book. I can't risk messing my guests around because they are normally Executives or CEOs of their companies. I cannot afford a podcast to go wrong. So right now, I am sticking with Zoom, but am looking at Zencaster which seems to be reliable and offer the audio quality offered by Riverside. I would not recommend Riverside.fm to anyone until their software is perfect.

Amending my review. My first customer service experience was not great and very unhelpful. But luckily my second one was amazing. Tomer was so incredibly helpful (and friendly) in helping me solve the issue I was having - and I am still on the free trial and not even a paying customer yet. Also, the quality of the recording was amazing and such an improvement to our previous software. My only issue is the files are HUGE (probably because they're so crisp), so I have a bit of an issue with my podcasting software, but nothing I can't workaround.