RiversideReviews of riverside.com

I'll keep it super super short, but despite all the good reviews, my experience has been terrible. I signed up and was excited to use Riverside, but holy moly. Today is day 11 after I first wrote their support. Every email takes at least two days to get a response. Whenever you do, it's either boilerplate "we're looking into this", or blaming it on your setup. Specific issue: screen recordings are incredibly low quality, despite 5K display, and camera being 4K and sharp. I've given them plenty of examples, full access to my account, offered to talk directly to their support to let them debug on my system. They've done nothing, zero. Clearly not interested in fixing this bug. Instead, they blamed it on my internet connection. Unfortunately for them, I have a very fast fiber connection at home, with no issues. Not only that, but I've also tested it outside, while traveling (in different WiFi's) and over my mobile hotspot to rule all this out. Long story short: technical completely incompetent, support is painfully slow, no real solutions offered. Real bummer as the user experience overall seems very nice. I intended to use them for YouTube, podcasts, and webinars. But now I have to look elsewhere. Background context: I have a strong technical background, leaving this review only to incentivize them to do better in the future.

Constantly Improving. I've used the platform for a number of months and within that time, Riverside have added a 'hooks' section and scoring feature for short clips which have been huge for my social media pages.

Excellent, user friendly software (even for luddites) and really, really good customer service - with speedy feedback and helpful videos. Even their AI chatbot is genuinely helpful!

Didn't receive a email warning that a FULL year amount would be charged Update: They at least refunded me within a day or two.

This product is almost unusable. It looks all shiny on the outside, but nothing but issues. Downloading tracks, especially individual ones, is harder than picking a lock. It's like an 8 step process across folders, options, your computer, the cloud, etc and then still at the end you can't find it. On the recording itself- a podcast - my guest had his wifi go down. It shut us down and we had to start a new recording. Then, that guest left early so that the 2 hosts could chat - still recording- and because he we didn't all leave at the same time, it said I couldn't have his recording unless I sent him an email (!!) asking permission to get it. What is this? No actual person to help, and chat is an AI nothing bot that loads slowly. I went to StreamYard after this and found everything I was looking for. Hell, even Zoom was better.

Great recording and editing platform, specially on the first payment method, which gives you a wider range of options that make your podcast richer. The recording quality both on image and sound are great. Highly recommended either if you are beggining on this world or you are looking for something different to try.

I was using a different platform for recording my podcast and I was told about Riverside so I thought I would try it. I am so happy I did. The AI tools to improve your audio/video and amazing, and the "magic clips" it creates for me, allows me to have social media ready clips ready right after recording. Great job Riverside Team

Although I am not a consistent content creator (plan to get back into it), I still use Riverside FM, and recommend it to others, because of the simplicity. I don't have video editing skills, but Riverside makes it really easy to learn how to do it, especially with their YouTube channel to help you out. I recommend it to clients, mainly because as the authority of your business, you can record a video, then either you, or your producer/VA can take that recording and do a whole lot with it: edit, add captions, turn into reels etc. Then from there, it goes out on YT, podcast platforms, social media. That 10 minute video can produce SO much, it's well worth the $29 a month. I also use it to edit videos that I have created elsewhere. My only issue with it is that it's really hard to recommend it to someone and get paid for your recommendation - I looked at the affiliate page and didn't get anywhere because it was so confusing and hard to sign up. Not even sure you can sign up to it if you are in the UK. So I'm recommending it for free instead! Would be nice to get some cash off my monthly bill occasionally.