Riverbend HomeReviews of riverbendhome.com

Great customer service

The merchant requests you review your experience even before your item ships. Order was placed on 10/25. It is now 11/3. I ignored the first request for review on 10/27. What am I reviewing? How I feel about the delay? I think running a business is tough. I don’t mind the delay at all, but you couldn’t program the website to send me this reminder after I receive the product? “The expected ship date has changed for the unshipped item(s) from your Riverbend Home Order. We apologize for any inconvenience and appreciate your business. If you have any questions about this update, please call us at 855.438.8585 or email us at help. Our regular customer service hours are Monday through Friday: 9AM - 6PM (ET).”

Great website. Items are easy to find and order. Everything I have needed has been in-stock and shipped promptly.

Unhappy with the product I asked to return it for a refund. Told I had to pay $14 in return shipping and the $14 original shipping was non-refundable. On top of that was told there will be a 15% restocking fee even though I didn't open the product packaging just the cardboard shipping box it came in. The item only cost $30. Never again will I purchase something from Riverbend Home.

Easy ordering and the 3 bottle wine holder is lovely. Received it in a timely manner. Great experience.

Waited a week with no updates.

Second order and the only reason I gave it 4 instead of 5 stars is that I received email with order and saying I would get another email to tell me when it ships. As in first order no ship notification was sent. It did deliver in a couple days so that was great. Also as I stated in first review it would be better with a couple more feet of hose to allow amount needed to be able to pullout of cabinet plus through floor to nipples. Had to order twice to have enough hose. I may be adding more heaters and can’t afford this for each one.

Great communication! Super service! Friendly people to deal with. I will buy from them again.