ADJ
Disappointing customer service-beware!
I really wanted to like Ritual, but their customer service has been extremely disappointing. I tried calling multiple times, but the call would drop before anyone even answered. The only other option was to email them, and while I did get a couple of replies, they weren’t helpful at all. After that, they basically stopped responding and left me hanging. It’s frustrating because I expected better communication and support from a company like this. I’m honestly not sure if the products are any good, but when there’s no real customer service behind them, it really takes away from the overall experience. ⚠️ Warning: If you’re thinking about ordering from Ritual, be cautious. Once you make a purchase, it’s very difficult to get any help or support if something goes wrong.
Response from RitualOct 28, 2025
We’re so sorry to hear about your experience! That’s not the level of support we ever want anyone to feel from us. While we don’t have a phone team, our Customer Experience team is fully email-based (and available on social channels), so we can carefully review each inquiry and make sure you get the most accurate, personalized help. It sounds like we may have missed the mark in our follow-up, and we truly apologize for that. We’d love another chance to make things right. Please reply to your last email thread (or send us a new message at [email protected]) so our team can take a closer look and help resolve this for you.