Liz
Scam. Your one off purchase is actually a subscription with no way to cancel.
I purchased this as a one off to try it but then it showed up the next month as well as a charge on my card. I emailed on 20/11/2025 to query why this had happened thinking it was an error and cancelled my "subscription" that I had never set up. I received an email confirming that they would cancel my "subscription" and all further orders on 21/11 and one from a different staff member with an internal link to "unsubscribe". The link sent me in circles, asking me to enter my email address which then takes me back to the homepage advertisement for the product. There is no way to cancel the subscription that I never set up in the first place. I have had to cancel my card at my own cost and set up a dispute claim in order to stop paying this company $107 per month. Do not risk it. *further additional comments in response to disingenuous reply from the Ritual Labs below. I know I only placed a one off order and was generous enough to give the company the benefit of the doubt that they had made an honest error. The doubling down of denial of accountability in the reply below confirms my original review that Ritual Labs are an unethical company who will scam their customers and then do anything to avoid accountability. I have already emailed and cancelled the order (see above 21/11) and was still charged the following month. I am yet to see a refund and have left the dispute in the capable hands of my bank. If you don’t want a bad review, don’t scam your customers and don’t ignore their cancellation requests, and don’t double down in a public forum to further show your dishonesty. You had your chance to make it right. The onus is not on the customer to continue wasting their valuable time chasing funds. Judging by other reviews, I am not the only person with this experience.
Response from RitualDec 23, 2025
We’re really sorry to hear about this experience and appreciate you taking the time to share it. We want to clarify that subscriptions are never created without a customer actively selecting that option at checkout, and subscriptions can be canceled at any time directly from your account. We understand how frustrating it can feel when something doesn’t go as expected—especially when you were intending to make a one-time purchase. We’re also sorry to hear that the unsubscribe link didn’t function as intended for you, as that’s not the experience we aim to provide. Our team is always able to cancel subscriptions directly on a customer’s behalf, and we’d really like the opportunity to look into what happened here, confirm the cancellation, and help resolve any outstanding concerns. You can also find step-by-step instructions for canceling a subscription here: https://help.ritual.com/en/articles/6421618-how-do-i-cancel-my-subscription Please reach out to us directly at [email protected] with the email address used for your order, so we can assist further.