Rite AidReviews of riteaid.com

Rite Aid is scamming its customers! Placed an order, received confirmation of the order and that everything I ordered was in stock. Received an email 2 days later stating that my order was delayed. Called and was told that most of my order was "out of stock." Was told that it would be 5 to 7 business days before I would be refunded! BUT was also told that the "refund" would have to be reviewed and approved! Rite Aid can hold the money forever because they "might" get the items in and when they do they can send them then. REALLY? Items are not in stock, they lie to get you to order so they can keep your money indefinitely. What is happening to America? There is no longer any accountability and these companies are getting away with fraud. Do not believe the good reviews - they are made up by Rite Aid administrators to fool consumers. Stay away from Rite Aid.

rite aid is the best n a very outstandingly clean store front n back and throughout this establishment.

I need a high-fiber diet; none of the stores around here were carrying fiber one anymore, so I ordered 9 boxes from riteaid to get free shipping 1 week ago, it said 3-5 days delivery. Big mistake to rely upon them! Order went through, but I checked on the order on Saturday and it still said Processing! Tried to contact, but no one working on the weekend, OK. Tried to leave a message, but contact form is so buggy that the only way to enter a message is to click submit and have the error handler put your cursor in the unclickable message box. Then you try to click send but it says you have to select a message topic, but that is unclickable as well, from mobile or desktop, chrome and edge. Over half of the support option buttons are missing, the one to contact the webmaster goes to a 404 page (very fitting). Anyway, checked sunday, still processing, checked this morning, Monday a week after order, still processing. Contacted support, they told me (after 10 minutes, "sorry, your order has been canceled due to being out of stock. Please re-order when it's in Stock" OK, why didn't the site notify me BEFORE I ORDERED that it was out of stock? Or maybe after at some point? Would it have stayed in Processing indefinitely?? How to even know when it's in Stock? I asked if Rite-Aid could go ahead and expedite the order to me at no charge, I was told, "Sorry, we only have Standard Shipping. Plus we're out of stock" Anyway, still had not received a refund, so I disputed the charge through credit card. I should have received my fiber cereal in plenty of time before I ran out, but now I am out and out of luck. Thankfully a local Target carries it; I would've thought a pharmacy would be more time-and-customer-conscious. First and last Rite-Aid experience ever.

Online service is awful!!!!! I couldn’t trace my order and couldn’t reach customer service.

I was totally blown away when I saw a picture posted on the internet December 19 2019 of employees at location 101 N. China Lake Blvd. Ridgecrest California 93555 giving basically thumbs up. I could not believe this being posted, as employee Susan Tunget was one of the employees featured in the picture. It is well known around Ridgecrest that this employee has been convicted on two counts of Welfare Fraud to Obtain Aid. This information can be found on The Kern County Superior Court website. If she had no problem committing fraud, are we to believe that she will not also steal from customers? Just because she is sleeping/living with one of the stores shift supervisors, Douglas Sperry, is no reason she should have gotten employment here. Don't just take my word on this, Google her name and decide for yourself.

Ordered from rite aid online, gave a P.O. Box address for delivery. They sent FED EX. What shipping department in the world is so stupid that they ship via FED EX to a USPS PO BOX. Too stupid in their shipping department to affix a stamp and mail the darn thing. Use a different online pharmacy. Had it been an important prescription, I'd be dead waiting.

Repeated difficulties month after month filling an Aimovig prescription with a manufacturer’s coupon. Instead of finding out how to process the coupon, they kept sending me away and telling me the coupon couldn’t be applied. One month customer service for the coupon called for me and told them how to process it. The very next month, they again told me the coupon couldn’t be applied. I spent 30 minutes in the store asking Yunah the pharmacist to please just call the number on the coupon to find out how to process it. I was treated so rudely by Yunah and Thea the cashier, I never picked up the prescription. Instead I had it transferred to a local, independent pharmacy. I couldn’t be happier. They fill the prescription each month without a problem. They get paid $500 and I receive my medication. Not only do I not use the pharmacy, I won’t purchase anything in the store anymore either.

After doing investigation on my hair product I was some what wrong. I went and bought 2 more bottles at two different places and again it was very thick so I went to the manufacturer and question them. I was told they changed the formula and it is thicker with a sent. I did question why this info wasn't on the bottle? No answer! So I am sorry for my review and wanted to say I was wrong.