Rite AidReviews of riteaid.com

Placed an order on March 14. I have been very patient in waiting as I understand the volume of online orders these days due to COVID. I waited until March 31 to call the customer service (waited for one hour to be connected with a real person). I asked why my order status was still processing. She checked and told me they had the products in distribution center now and she would send me a tracking #. So today is April 3, the order status is still processing.

Their online ordering doesn't work. They NEVER send the order. When you contact them, I kept getting the same canned response, nobody actually looking into the order status. They are useless. Do NOT order from them.

I ordered some things online and they never sent me an email of my order and never even bothered to send me what I ordered. I am glad I screenshot the order number and the day that I ordered. They cancelled my order without my knowledge and customer service sucks.... their online form didn’t work, they wouldn’t answer their phones. I suggest never ordering from them ever!!

Horrible service .playing with people.I have a bad cold before coronavirus start and I put 2 orders of Vit C and emergency because there is no es n any place. At beginning they said it is going to come back n 5 days I am waiting for 16 days .Las t week they said they are going to arrive this week and now I call and they said they don’t have information they are going to research. DONT BUY. They are LIERS. An d don’t answer the emails. Horrible experience!!!!!!!’

Made order over 11 days ago. Still have not received anything. Tried calling, can't get anyone to answer. Sent e-mails, no response. Not sure where my order is.

I worked there for eight months and they advertise it as a “friendly” company but there are hidden agendas with employees who want to train new people wrong so they can take your job!!!!!

Rite aid never has what you need been waiting for a delivery now still has not come and when it comes they said if you don't want it send it back so they hold up your money for weeks. Terrible customer service.

Went to Rite aid drive thru tonight and asked lady to wipe down tube before sending it back to me and she said they can’t do that they don’t have anything to use they expect customers to have sanitizer to do it themselves!! I told her they should have and to go get baby wipes! She said sorry we can’t do that!!! That’s crazy with Corona virus going around and they can’t protect the customers!!! They need to look into this and get specific sanitizing at these places NOW!!!!