ritchewatchbands.comReviews of ritchewatchbands.com

I ordered a band 2-3 yrs ago. It fit and worked well. This band needed replacement so I ordered the same band in the same size. This one detaches itself from my watch. Their website states I can "live chat" with a CSR. In order to do so, I had to set-up a Facebook acct. I passed on that offer and sent an email. I was promised a reply w/in 24 hrs, often w/in 1 hr. Neither occurred and I'm still not able to use the band. If they can't service their product, the future is bleak and I'll move on to another company and cancel my sale w/ Ritche.

It's been over a week and a half and no shipping notification. I've replied to their email to cancel the order and there has been no response. They were plenty quick to accept my money.

I like your watch bands, including specifically their fabric material, and their easy-to-use spring-pin engagement levers. However, to make these bands truly terrific, I have a 'Human Factors' suggestion: * There are two band-strap loops that hold the excess length of the band in place once buckled. This is good - HOWEVER, the location of the first band-strap loop (the one closest to the buckle) is way, WAY too close to the buckle; you really cannot physically bend and loop the extended band into this first loop. SOLUTION: move this first loop another 9mm or 10mm (3/8") farther away from the buckle. Such a design change would make this first loop actually useable. (Such an easy change, but one that would make people use your bands for the rest of their lives!)

I have place an order 20 days ago. I haven’t received any update and they are not responding to any emails.

Ordered 3 straps. Stitching on the 18mm leather band is falling out, so tossed those. 18mm plastic straps pin on buckle clasp fall out. I have numerous pins so that was an easy fix. Tried these as an alternative to Barton, which has been my go to for years.

You cancelled the order and I still do not know why

Nice watch and, good leather, a little stiff and difficult to buckle. Good customer service.

Band good style and fit watch correctly. For the price a good value.