risegardens.comReviews of risegardens.com

I’ve emailed texted started to chat and I never got a response. I canceled my order. Asked for a refund. Still never got a response if I could give zero stars I would.

THE ABSOLUTE WORST CUSTOMER SERVICE. I bought basic seeds in April. Nothing fancy. It was supposed to be shipped within 3 business days. It will be AUGUST tomorrow with no sign of shipment. I have contacted customer service 16 times and received a response from only 4 of them where they give a runaround of “please expect shipment within 1-2 weeks.” After 2 weeks without shipment, I contact them then they ghost me again. THIS HAS BEEN GOING ON FOR MONTHS REPEATING THIS EXACT CYCLE. Absolutely terrible.

I placed order #01-110458 on February 2, 2026 and paid $196.19 by credit card for hydroponic garden parts. More than five months later the order still has not shipped -- the status has been stuck on "getting your order ready to be shipped" the whole time, with no tracking, no updates, and no explanation. I would genuinely still like to receive the parts and grow my garden, but the complete lack of fulfillment and communication has been very frustrating.

Terrible customer service. Impossible to communicate with anyone that cares. Have several outstanding orders months old now. Still waiting for a replacement pump after they sent the wrong one. At this point I’m considering just scrapping everything out and going back with Aero Gardens. Their products are on Amazon too.

Loved the garden disappointment thar they are 3 quarters behind on the pre paid monthly shipment s of seeds and nutrients spent thousands over the years . No return emails no nothing Buyer beware !

I have not received two of my orders included in my annual membership. I have emailed used the chat bot several times and have received not word back from the company and am out of product that I need from my unfulfilled orders. Very disappointing.

2 Stars — Buyer Beware The only reason I am giving Rise Gardens 2 stars is because I actually like the equipment itself. The garden system is nice and works well when you have the supplies needed to keep it going. That being said, buyer beware when it comes to purchasing seeds, nutrients, or any long-term supply plan from this company. I purchased both a 12-month plan and a 24-month seed and nutrient plan. As of the date of this review, they are now two calendar quarters behind on shipments. This is not a one-time issue either. I had the same type of problem last year. Every time there seems to be another excuse — reorganizing, moving, delays, or some other reason — but the orders still do not show up. Meanwhile, Rise Gardens continues to sell garden systems online, including units that cost over $1,000, while customers who already paid for seed and nutrient plans are left waiting. The frustrating part is that once they have your money, the customer support and follow-through are extremely disappointing. You should not have to chase a company for supplies that were already paid for, especially when those supplies are necessary to keep the garden alive. In my opinion, the equipment may be decent, but I would not recommend relying on Rise Gardens for seeds, nutrients, subscription plans, or customer support. If you buy the system, be prepared to find your own seeds and nutrients elsewhere. Buyer beware: the garden may be good, but the company’s fulfillment and support have been a major disappointment.

So far I am unhappy with my orders. The first order I had no problem getting the unit. The other orders I have had to contact support about my orders that I have still pending from January it is now July.