Right Stuf AnimeReviews of rightstufanime.com

I placed an order in November which I was expecting to arrive as a Christmas present. We are now at the end of January and it has still not arrived. I placed a case and was told that because one of the items was out of stock, none of my order had been dispatched and that this was normal procedure. I do not remember receiving anything telling me that the goods were out of stock and they certainly took payment up front. I went back on today to follow up again and my case was closed. Goods have still not been sent and I have had to lodge another case to try and find out what is happening. Shocking service and would not recommend this company to anyone.

I usually never make reviews and whatnot but I specifically created an account for this. I will also be filing an FTC complaint and ensure that there is some form of follow-up. I never received a package that was supposed to ship a month ago. It was literally one $20 blu-ray. They did not offer any sort of reshipment or refund because it passed their 30-day policy. They said that it was on their terms of services but the closest I found to that was on their refund page, which states "Unopened products can be returned or exchanged for the original purchase price within thirty (30) days of the date of your shipment". They even had the audacity to tell me that the item was uninsured and that my package was basically lost (even if I contacted USPS with a claim). How does this case even apply to the 30-day policy when the "unopened product" was never even received?

Received two defective items from RightStuf (one Blu-ray, one DVD). Requested an exchange that was denied, and only offered a refund at the holiday sale price. This is in violation of their return policy, which states: "If your Blu-ray, DVD, or other merchandise is defective due to a flaw in manufacturing, we will promptly exchange the product for another of the same title." They stated I can only return the items and repurchase them myself at current retail prices (with no holiday discount). I could have purchased the items at a discount at other retailers during the holidays, and RightStuf's refusal to honor their return policy made me lose out on the holiday discounts. [Important: if you have been cheated by RightStuf, make sure to file a FTC complaint. If there are enough complaints, the FTC would take action against the company. I've submitted mine. (Google "file FTC complaint", should be first result that says "How to File a Complaint" at consumer.ftc.gov)] Update (1/12/18): I continued to communicate with RightStuf to ask them to honor their return policy, and another customer service rep on the phone finally agreed to exchange the Air TV DVD, but requested more pictures in exchange. I've sent the pictures to info@rightstuf as she requested, but Alex (that has been refusing to exchange the defective item) said that the plastic shard shrink-wrapped into the DVD can be removed, completely ignoring the problem that the DVD case is scratched up. I called back, and another customer rep claimed its "just cosmetic damage" and refused to accept an exchange. I said she was telling the customer to suck it up, and she became super defensive and offered an exchange, but refused to pay the return shipping fee. I'm evaluating my other options now. tl;dr RightStuf is a company that doesn't honor their return policy, refuses to admit their errors, and bullies their customers post-purchase. Don't do business with them if you don't want a headache, and file FTC and BBB complaints against the company if they cheated you out.

I use to order from Rightstuf all the time. Over the years, the site became worse. USD Prices went up (for Canadian customers, that is a deal breaker) and the website which was great a couple of years ago, has be come worse. The big issue is what I just dealt with today. I placed an order on December 18th, 2017 during Rightstuf's big Holiday Sale. I ordered $200.00 (USD) worth items which would of costed me over $500.00 (USD) at the normal price. for the last week and a half the status of the order remained at pending. I figured this was do to the X-Mas week rush. Late December 26th, 2017 I checked my shipping status only to be told that it was cancelled. I sent a Case inquiry that moment. The next day on the 27th I received a message telling me to call them by phone. I spoke to both a sale Representative and a Supervisor, and was told they sent an e-mail to me regarding my credit card info was not matching my address and they only give 2 days for this to be sorted. However I never received an e-mail regarding this matter. They not only claimed they sent the message, but also claimed I received it to. They said I was free to re-issue the order, but they would no longer honor the sale prices since the sale ended earlier today. After that I told them that since they no longer want to treat me as a value customer, I WILL NO LONGER BE DOING BUSINESS WITH THEM. DO NOT USE THIS COMPANY. NOT WORTH YOUR MONEY.

"I place an order back in Dec 10th 2017 for my 9 year old son who really wanted this movie for Christmas and that was only thing he really wanted so of course as parent you try to get it for them. I received email on Dec 14th to verify security questions. I called and verified everything then agent stated that item was in early and will be sent out shorty. Now I live in N.Vancouver (Canada) but had the item sent to Point Roberts (USA)which is 45 minutes away (one way). I paid extra shipping so item can be here before Christmas. I drove to point Roberts from Dec 20 to 24th every day to see if the item had arrive but it did not. My son was so disappointed. I called the company on Dec 27th and the agent said that they made a mistake and the order never got filled so I ask them to send it asap. I also inquired about the extra shipping I paid and she said they will only charge me regular shipping. They should have given me free shipping but instead she said I am lucky they are still honoring sale price even tho sale just ended. I would hope they should honoring especially mistake was made in their end. Anyway now today Dec 29th I get another email stating my order was cancelled due to needing verification and I did not contact them in a timely manner. W.T.F?? So I called them again and I get this rude person on the phone (Courtney) that says ya, you didn’t call us back so its cancelled. Then she says that she sees another order was replaced and she admits mistake was made her their end. I asked her how long do I need to wait for this item and she said its on back order now. I even asked her if they are willing to expedite my item due to their mistake and she flat out said nope! This company has terrible customer service and I recommend everyone who has these kind of experience to share with the founder of this company. You can tweet him Dark Lord Kleckner @shawnekleckner and let him know that his business is suffering because of lack of customer service. And for him to read some of the reviews of his company to better understand what is going on for a successful future for his company. "

Won't stand by products. I bought 5 DVDs and 6 volumes of manga and because we were just over the 30 day return limit when my daughter discovered deep into one of the 3-disk DVDs the item was defective (she couldn't watch it), they wouidn't exchange the defective DVD for one that works. Don't buy more than 1 DVD from them and then watch it within 30 days. If you want to buy a second do it when you've finished the first.

Will never shop at rightstuf again. I order a blu-ray and dvd but the blu-ray never came in; there wasn't even a packing list in the box. They told me that both was ship out together at the same time and can't do anything more for me. So i just lost $80, so disappointing since this is the first time I had problems with them and I was looking forward to buying more from them. I wasn't looking for a refund, I just wanted the blu-ray that was not in the box but they acted like it not their problem and that I'm not telling the truth.

I ordered aAnime figure on the pre-order system, I moved 2 months before the release date. Sent an Email to customer service concerned that I wouldn't get my merchandise sent to the correct address. Was reassured by customer service everything had been updated and taken care of. Date comes and I receive a message that my package was set to leave to the Wrong Address, I called customer service they told me once my package arrived at the wrong address and once it wasn't signed for it would be shipped back to their warehouse and resent to the correct address.. after I seen it was delivered to the wrong address I called them back and they told me there was nothing I could about it and I was responsible for making sure my address was correct.. Well No Duh, that's why I tried 2 months in advance to fix it and then tried to stop the shipping before it was sent out. Lost out on an Figure that was over $100 .. your customer service is horrible and full of deceit, be honest with your customers!!!'