Right Stuf AnimeReviews of rightstufanime.com

I used to love this site. USED TO. My husband preordered two figures for me for Christmas, a shiro figure and a holo figure. The shiro figure was TWO MONTHS LATE since I had no idea when the figure would come out I had to use the money for the figure on bills, I was going to replenish that money but they suddenly got it in stock and I couldn’t buy it. I sent them a case telling them I was severely displeased and that it is their job to inform customers of all product information and that I cannot have funds for something I do not know when I need to pay for it! I told them to cancel my shiro figure since I couldn’t pay for it. They ignored my case and They canceled my holo figure too. I had to reorder it, luckily it was still available for preorder. After I buy my holo figure I’m sticking to amazon at least they are more accurate and have better customer service.

I made a purchase of $25.00 to get a $25.00 gift certificate to give to my brother for a Christmas present, I made the purchase on Friday, December 20th, 2018 and I waited for it to be sent to my e-mail but it wasn't there. So I called them and I talked to a guy named Chris and he said it would be in my e-mail within in an hour. I patiently waited and still haven't received anything! I couldn't called them on Saturday or Sunday because they are closed on the weekends, also they were closed Christmas Eve and Christmas Day. So I had to wait four days to contact them back. So when I called them back today they kept giving me the runaround about my purchase. They said they are still waiting to receive payment on my order. I used a Visa Debt Gift Card as my method of payment because I don't feel comfortable using my debt card online. The Visa Debt Gift Card original balance was $50.00, so once I placed the order they took $25.00 and there is $25.00 left on the gift card. They said they need to bill my card, its a Visa Debt Gift Card for Christ Sake! I will never be doing business with this company ever again! This will be one and only time doing business with this horrible company!

They Quite literally stole $100 from my friend while screwing me over in the process. How? My friend bought me a gift card and they REFUSE to send it. So now not only do I not get to participate in this awesome sale but I was forced to open a case with the BBB because they attempted to rob my friend. There ios no pattern like they attempted to claim. I had requested they do not contact me and I have been forced to block them via my email because they refuse to listen to my requests that I am done with this. My friend says he never got that email and on top of it they're trying to make it out like I'm a monster when I used literally 4 expletives total and one was just the word Hell in my message "where the Hell is my gift card rightstuff?" and where apparently I'm supoer abusive to her staff when all I've done is attempt to cooperate when they refused I used the four expletives total AND I even gave advice to help them not make decisions that counteract their claims. Ie having their employee request information to help and then blocking me before allowing me a chance to give that info. When you're trying to claim you're not stealing from people it's unwise to act like you want to help but then deny the opportunity for cooperation. She also tried to take credit for me requesting that they ban my account (I would have removed it myself but I was unable to find the option to do so on their website) and that they cancelled the gift card even though my friend was the one that requested the cancellation. If anyone has any doubts about my claims feel free to contact me and I will provide all the proof to back up all my claims. Just noticed their reply. I have no bad behavior and have contacted a lawyer for defamation and harassment received by the vp and they agree I have a case (thank god I keep all my emails. Now it's whether or not I wanna let go or put the unstable vp in her place)

The worst! They banned me from shopping with them just because I told them "your policies suck!" After they robbed my money with a book return that I returned unopened!! They gave me less than half of the total as a refund! A disgraceful show of greed and zero appreciation for what was a faithful customer I am sure I'm not the only one who's realized their money hungry habits and their zero valuing of their customers, I'm not the only one who would've cursed their terribly unappreciative business practices at the end as I did. NOW OUT OF AN EQUALLY IMMATURE RAGE THEY want to gang up like children on me with their friends and make fun of me on social media... hahaha Let them do what they want I'll taint them equally if they try. DONT SHOP WITH THEM , i am angry for a good reason, they denied all support I initially gave them and they very well may do the same to you for a "incomplete return request" of their products

I don't think this company even deserve 1 star. I mostly order at barnes and noble, but I'm really disappointed how the customer service handle this stuff I order something, and never receive my package and the man I spoke "HOWARD AND CHRIS" was RUDE telling me to file a police report, and talk to my post office, file a claim most of the time the store will do stuff about it and issue you a replacement, but the man said he cannot do anything about it for 30 days and I told him that I never see it on the policies or anything before I place my order, but he kept telling me its there but couldn't even find it himself. WON'T NEVER ORDER ANYTHING FROM THIS STORE AGAIN..... TRULY DISAPPOINTED HOW T HEY handle their customer they only care about money.

I spent approximately a thousand dollars on rightstuf without issue over a few weeks. Everything was fine until I received a damaged manga (completely bent up) and a defective DVD (skipped and froze constantly, unwatchable). I was told to return ship these items at my own expense if I wanted a refund. Plus, because they were separate orders, I had to ship back these two items separately because apparently they can’t process returns on two items in one box. They kept repeating that nothing leaves their warehouse damaged and it was my fault. To top it all off they had me on a wild chase sending emails to the ‘manufacturer’ with an invalid email address. To get a ‘replacement’. Which also should not even be my responsibility. When all said and done they threatened to ban my account if I contacted PayPal regarding the issue. It was absolutely ridiculous and a nightmare to deal with. They obviously don’t care about their customers. Very disappointed and will never shop here again. It is unfortunate as I had a large cart ready for my next order and would have spent a lot more money if they handled this situation better. If you receive damaged goods don’t let them bully you. As a consumer you have rights when purchasing goods. Defective, damaged or items not as described can be disputed. I honestly was so sick of emailing back and forth that I gave up. They must rely on people doing nothing and that’s how they get away with it!

I received two volumes of damaged manga in the mail from the company. They were either sent as already damaged or they were damaged during transit. I don't know which of the two happened and all I know is they arrived to me already damaged. I contacted the company and they said they would offer a replacement, but I had to pay for return shipping of the damaged items to them as my own out of pocket expense despite providing photos of the damaged items and despite the fact that the damage was in no way, shape, or form my fault. I was told I should have purchased a more expensive shipping option, so the items weren't in transit as long as if that would magically fix this situation. I requested a refund when I send the items back and I will never do business with this company again. Just read through the reviews here to see that all they do is make excuses and take no accountability and have shoddy customer service. Don't purchase anything from this company. There are hundreds of better choices out there and I suggest you go with them because if you do end up having a problem with Right Stuf they will do everything they can to avoid actually fixing it.

I have been ordering for my grandson at this business. . He paid $21.20 for a book and it had cut lines all down the back. He notified them and was told to send it back and they’d replace it. I paid $10 to mail back as I did not know to send media mail. I called today and they told me it would be here by 2/20 but they can’t reimburse the postage as it was a manufacture defect. Wow they don’t back their manufacturers. What kind of compsny is this. I’ll never allow my grandson to use my card for this business. Also the operator said “well it should not have cost that much to send back”. Acting like she doubted me. I told her to look on package and she could see the cost. I was shocked as I only deal with honest businesses that back their products. This is not one of them Rude customer service! I’m 66 years old and refuse to allow a child to speak to me like that after purchasing from them