Tom C.
More like rightshamanime
Update: it's a testament to how bad this company is with the fact that when you try to contact this company's customer service, you have to wait an average of 2-3 days for a reply, but AS SOON as you leave a negative review, a response is given less than 8 hours later by them trying to validate their services, maybe if you applied that energy into actually being a good business, the time spent defending yourself from the bad and honest reviews you recieve would be nil. As a consumer, I would look at all the negative reviews that have been left about them and take a look at what complaint we all have in common. On sitejabber, Right Stuf has a consumer rating of 2.33 stars from 45 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Right Stuf most frequently mention customer service and credit card problems. And in regards to this review being "better worded than the strong language directed at our staff", I swore and was rude with your con artists in 1 out of the 15 emails I sent, and that was the final one when I told you all where to go and how to get there, I'd be more than happy to post them and prove it had this site allow me to do so, but nice try 👍. -Original Review- Very, very, VERY sketchy company, made an order, they charged me, then took a week to tell me that they needed to "verify" the purchase, after that went down, waited another week for them to ship my item, got fed up, tried to cancel my order (april 6th) was told on the 7th that my order could not be cancelled as it had already shipped out, that was a blatant lie as I recieved an email on the 9th that my order had just been shipped.... 3 days AFTER I tried to cancel, and 2 days AFTER they told me it was too late. Utterly HORRIBLE and unprofessional customer service, nothing but a bunch of con artists working there. As much as I'd hate to say just use Amazon, they are the WAAAAAAAAY better option and the lesser of two evils than this sham of a business... also, I have an email from them saying my guaranteed delivery date was the 13th, I live on the western side of canada, it is now the 14th, and it appears to still be on the eastern side of the states..... wow, that $24 they scammed me out of for shipping was really worth it! Also, they list prices, yet nowhere on the site does it specifically say it's in US dollars, something they should really let people know when they're placing an order so it's less of a blow when they see on their credit card statements that they were charged almost 50% more than they thought they were paying, I agreed to pay almost $40, not the $60 I was charged. Avoid this business like covid.
Response from Right Stuf AnimeApr 14, 2021
At RightStufAnime.com we utilize fraud scoring software in order to verify customer orders. The billing address on your order must match your credit card billing address. If software indicates there is a suspicion of fraud, your order may be held for review, or rejected entirely. Unfortunately, your order needed the additional verification and it did take longer for us to verify due to currently working with a reduced staff to maintain social distancing guidelines. When you contacted us to cancel the order, the order had already been processed through our system and into the containers with other orders being shipped out. At that point, there is no way for us to sort through the thousands of orders being shipped out to find your order, which is why we advised that we are unable to cancel the order at that point. You keep referring to us con artists, and while we adamantly disagree, the language used in this review is at least better than what was being directed at our staff. As for the email 'guaranteeing' a delivery date, every major shipping company has continued to report that they're running behind normal delivery times. We don't guarantee deliver times since the shipping times can be so volitale right now and the delivery process is out of our control once it leaves our warehouse. However, I do see that your package is an your area of Canada right now (4/14). Shipping to Canada does have a cost associated with it and there's nothing we can do about duties and taxes that are accrued. We appreciate the feedback regarding not stating that the prices were in US Dollars. We are a company doing business out of the US, shipping from the US, so all prices have always been listed as $US. This information has been added to our website under the Ordering and Payment section to avoid confusion in the future. You mentioned to us that this order gave you anxiety because other companies (including Amazon, who you've referred in your review) had previously cancelled your orders for the same item. We empathize with the feeling but did everything in our part to get your order to you as quickly as possible while still making sure to protect ourselves from any potential fraud.