Right Stuf AnimeReviews of rightstufanime.com

I have been using this company for over 10 years, but this past Christmas and order I received was lost. They wanted me to fill out a physical claim form and mail it in - no email - and I let them know that due to covid I did not have access to a printer so it would take time until I could access one (I usually went to the library but they were closed in my area at the time due to covid) but I did get it done a few months later. They never responded to my first notice about the delay, and after many more months I finally gave them a call. They claimed the never received the form and since so much time had passed they could no longer do anything for me - meaning they wanted to keep my $121.09 and not give me anything. They never mentioned anything about a time limit for returning forms and took no consideration for delays due to covid (tho their own website even even told customers their shipments could be later due to covid). I used paypal so I am submitting a fraud claim, but even if I get this resolved I don't see myself using this company anymore. I could have accepted not getting the items, I can't accept them just taking my money. Good buy right stuf.

Super disappointed in these guys. I pre-ordered a manga, Metamorphosis by Shindo-L. They said it would restock on the 15th of August. I specifically e-mailed them BEFOREHAND asking if they were sure they'd get enough stock to fulfill the pre-orders, and they assured me they do NOT oversell their pre-orders. Now a month later it still has not been shipped, and they told me they didn't have enough stock and don't have an ETA when I'll actually get my order. They didn't even apologise or wrote anything other than an automated e-mail. So annoying and disappointing, never buying anything here again EDIT: Can you use your energy that you take to reply to all the negative reviews here being defensive as hell and work on your actual support? You don't think saying "We are not at the cutoff for pre-orders yet" is the same as saying you're not overselling/have enough stock incoming to fulfill it at the promised date? You say you can't give an ETA but you *did*. You set an arrival date on 15th of August, where pre-orders would be fulfilled. And then you didn't. That said, I just got an e-mail that it's back in stock and I see it is purchaseable on the site now. I hope to god this means you're shipping out all the pre-orders now and aren't selling it WHILE we're waiting for pre-orders. The fact that you reply passive aggressively implying you're "sorry" I "misinterpreted" it is just ugh. Once I receive the manga I'll update my review but for now I am cautiously waiting because your handling of this makes me concerned.

A strapping young gentleman like myself has a lot of time on his hands. Because of that I’m ok with waiting a extended amount of time for a package…. But oh my god whatever warehouse there shipping from it takes ages. It would be understandable if the item was out of stock but even in stock items take an outrages amount of time to deliver. Go someplace else frrrr

I used to buy my anime VHS tapes from this site, that's how long I've been a dedicated customer. I've only ever had 1 problem with shipping, when a Tenchi Universe box set I bought never arrived. Customer service had a replacement shipped out and at my doorstep within a week. Sadly the great company that existed back then is no more. I placed a recent order for my husband's birthday. I got concerned when the tracking information hadn't updated for 5 weeks. I first tried contacting them through their route app. Claim instantly denied for being over 30 days old. Reached out to their customer service website, was sent a claim form with instructions to 1. First file a claim with USPS, then once their investigation was over, 2. attach it to their claim form, which requests LEGAL consent and wait for their investigation to commence. Needless to say I didn't want to wait another 2-6 months for a replacement or refund. Luckily I use PayPal for most of online purchases so I have some buyer protection. Just like similar reviews as soon as PayPal found in my favor, RightStuf quickly moved to ban my account. If only they showed as much enthusiasm in helping their customers? I'm fine saying goodbye with ZERO regrets. No sense supporting a business that doesn't exist anymore. I'll miss you RightStuf for what you were but certainly not what you are now. Great customer service is at the heart of customer loyalty but clearly you no longer care.

I just got 2 dollars of manga blind box thinking I’m going to get three or four manga cause my town doesn’t sale manga so I got it and I got two freaking dvds I was waiting for two anime dvds that I can easily get at my local game station if you have money to throw away then get it I wish I can refund

Wretched customer service that only skims emails instead of trying to fully help customers. They charged me for an item without ever sending me a receipt for it. When I called them out on it, they only stated that their vague policies allows them to bill me without sending a receipt. After weeks, they finally cancelled the remainder of my orders, which I asked for, and suspended my account, which I was planning on asking for. No company that states they can bill you without a receipt at the time of running your card deserves any sort of business.

What a lousy company! Every step of the way, horrible experience! I ordered two gift cards a couple of years ago, and thought they were lousy then, with all the hoops they made me jump through, verifying my card. (A card that I use almost daily, and have never had questioned, in the several years I've been using it) It took a week just to finally receive the emailed code, it's such an insane process. Fast forward to last week; l don't like to give cash as a gift, so I decided to order another gift card from them. I figured after all I went through the last time, it would breeze through this time, since all my information, and the card is still the same. Wrong! I placed my order, received a confirmation email, and then.... nothing. After waiting several days I contacted them, asking where my order stood. A couple of days later I receive an email saying my card needed verifying, and that somehow notice of that got lost, instead of being sent to me. I would need to check my credit card account, and provide them with the amount of the charge, and the name on the charge. Oh, and the information would drop off my account, a couple of days after posting. I go to my card account, and no charge of any sort, it's already dropped off, since it's now been a week since I placed the order. Contact them again, again wait, and now I'm told that I will need to contact my credit card company, and have them dig up the information. Are you kidding me? I have to go through all this to buy from them? That will never happen, ever again!! Oh, and be forewarned, they're one of those companies that is using Covid to explain all of their issues, even though all of these issues were there two years ago.

I can’t log in to my account. It says the whole “username and password are incorrect” but my thing is, it is correct. The username and password both have been saved on my phone and computer. Yet it isn’t taking it. I have not changed the email not password. Going to the whole “forgot password” doesn’t even work. I cannot get the email to change my password and I tried plenty of times. What am I supposed to do? Constantly use new emails just so I can create new accounts? Am I the only one having this problem? It sucks (My gmail isn’t my right stuf account email)