Right Stuf AnimeReviews of rightstufanime.com

I have mixed feelings here... bought an item that came broken. After roughly 6 calls (3 with left message that were never returned) 2 live chats and an email I finally got a return authorization. Had to pay $45 to ship the item back to them, to have the same item (which I no longer needed) shipped back to me. I know they don’t offer returns on figures but... I shop there fairly often and just wanted a gift card exchange which is what they do if the item out of stock anyway. Instead I had to pay extra money to get a non broken figure and now have to try and sell that myself. I was just really disappointed with them, especially since as an “exclusive” item they’re one of the only ways to get it. I don’t know after my last couple orders come in I may be done with them. :/ I will say though when I finally got to talk to someone he was very nice... I mean he couldn’t help with what i wanted but he was very nice. Update: I was reached out to and this issue was resolved. Took awhile, but everything is with COVID. I feel better in general about continuing to order through them and hopefully things will calm down and it won’t be such a nightmare to contact them.

I took someone's advise, and ordered on a small amount of item from Right stuf anime. Under $30. They shipped them 3-4 days later, and only took a week and half too get here. Would've been at my house 3 days early, but do to the virus things are slow in the shipping companies. And it they showed up brand new and unharmed. So, they're not a bad site to order from. You just have to be patient with them, and remember they're going through difficult times just like us.

Good Things: -Huge Variety of Products. -Many Limited/Exclusive Editions in Products. Bad Things: -Prices are always Expensier. (Discounts = Normal Price in other shops/stores) -Shipping is way Expensier and not the best one (International). -Customer Service is kind of bad. Only ordered once: Expensive Price (found other sites with cheaper prices but not able to ship), Expensive Shipping (The Fast Shipping isnt fast at all).. but at least the product came 100% Mint, New and Original. This site is one of my first options to get merch, but most of the times i end ordering from other sites, cause i find cheaper prices and faster shippings.

I personally only purchase from Rightstuf if I'm intending to spend over $50 just for the free shipping, but BOY are they a hassle to deal with. I've had mostly good experiences with customer service, except for a few people, but I have one VERY annoying issue 95% of the time I order from them; I put in all of the required information necessary as requested, and somehow, 2 days later I receive an email from Mission Control telling me that I needed to go out of my way to verify my information– Meaning under my circumstances as a domestic customer, I needed to show valid mail with my name and address, certain information on my credit card, etc etc. I asked a woman via live chat why this was continuously happening to me and if this happened to every customer- Not only did I catch a wicked attitude, but she refused to answer my questions and just ignored them ever so bluntly until finally I was done discussing with her and just gave up. I wanted to keep my purchase and keep the bundle offer I had, so as directed, I called WITHIN their telephone hours and was intending on providing the information necessary. Well? I get put on hold for a few minutes, then to be told that I should wait AGAIN for another representative to speak with. I do, and the end result is that the programmed messenger tells me to leave a voicemail stating my case, information required to be reached, and my order number. I do that, and then THE NEXT DAY they cancel my order! I ask why to yet another live chat assistant, and he told me it was because I did it too late– Yet was told I had 2 and a half days to reach them, and I did this all on the first day? Rightstuf has great deals when they're around, the packaging and quality of the items are always outstanding, the shipment time can be a little slow and sometimes VERY quick depending on your order, and I actually have had some helpful and kind transactions wih live chat employees– However, they really and I mean REALLY need to shape up on that issue. I've had times where I actually haven't had to go through that nonsense, and now all of a sudden I had to start calling rather than verifying the necessary information through email when it does happen, but when sales are active they're very convenient to purchase from. All in all? Purchase from Rightstuf when sales are around.

As a first time customer I would recommend to shop somewhere else. They pride themselves on credit card security but it’s to the point of being really customer unfriendly. It’s the only company I’ve ever tried to purchase something from that needed me to verify my credit card information and address. If you live in a country where your address isn’t listed on your ID you will need to send in a bill or a bank statement. I did send in a partial photo of a bill for my home insurance with my address on it but not sure if the order was cancelled because they didn’t understand what it was or because they wrote to me on a really bad day and I answered them a bit bluntly. Edit: Had this review at a 1-star rating but now it seems my cancelled order was due to an automated process and it may go through after all. I’ll come back once more and edit it a final time after this is resolved one way or another. Initial order information said 10-14 days so if it goes through I’ll wait until the package has arrived.

this is my poiny

I had one bad experience that has dictated my decision to no longer use Rightstuf anymore. In this experience, I ordered Battle Royale Volume 3 (omnibus) and it might have been the fault of USPS but the way they handled this situation was disgusting. I ordered the manga through Amazon which was a great choice. The situation was that a notice was left for this package on a Saturday alongside a different package but when going to the local post office, the lady thought the notice corresponded with the different package (which I thought was odd, two notices in a day for one package). The package was not there, so the next step was going to the main post office (not there either). I tried redelivery twice on my own and then called USPS and the package never arrived. What did Righstuf do? Nothing, I told them that I thought the package was going to be returned because I couldn't get the package. This situation shows that the particular package was lost and I waited 15 days which said was going to be returned. What did Rightstuf do? Nothing, no refund or let me send you another package. I wrote a long message saying that is pretty clear that the package is lost and I want to reorder the package and to please refund. Did they respond? No. I spoke to Amazon and they told Rightstuf, refund or send another item because it has been x amount of days. I received a refund but if it was up to Righstuf, I do not know if I would have. I look at their website and wonder if I will try them again. Perhaps, I will but through Amazon because I do not trust them.