Right Stuf AnimeReviews of rightstufanime.com

Placed an order half a year ago. Did not ship until now (and not even the full order). Notified me it had shipped a day after as if to avoid me canceling the order that I had forgotten about at this point. Asked them how to stop shipment, said I had to ship it back on my own and would not cover return label. When I asked if I would get a restocking fee they said no, but then charged me a restocking fee of $8 anyways. All in all, a terrible experience and sadly not uncommon as this almost happened to me a year ago, and clearly other reviewers are referencing similar experiences. Rightstuff needs to get with the times and prevent everything I just outlined from ever happening. Feels like a site designed to scam Weebs who just want manga that they can't find elsewhere.

I tried to call the company because I ordered in November and now it is June. I was asking if they could just send out the items that were in stock for me but they refused. I also tried to refund online but I couldn't. Its really hard for me to collect when i'm missing over 10 volumes. Rightstuf, please send out what you can soon this was supposed to be a Christmas present but it's already summer now.

I ordered 2 books, and when 3 weeks had passed I asked about my order. USPS tracking indicated it was delivered. Right Stuf customer 'service' said the order got rejected (these books are for one of my kids so no, no they were not going to be rejected) and they returned $25 of a $42 order. Again I had to ask why and this time they told me they charged me for shipping both ways and a 15% restocking fee. And if I want those books again, they said I can't get the original discount. I'll never order from then again.

I am not one to write negative reviews, but this case is different. I ordered 4 seasons of a particular series from this company and some of the listed seasons were out of stock. No big deal, I can wait for the other seasons to come after they got more in stock. I had to submit a request for refund after 41 days of waiting and two inquiries into why they could not send the part of my order they had in stock to get an answer that read to me like "partial orders will be filled and sent if and when we feel like it." I have never ordered multiple items from any site with some of the items being out of stock to be told I will not recieve any of my order until all of the items in questions are available inventory. It is a shame that the customer service is so terrible, as I would have used this website to buy a plethora of anime paraphernalia had they been a touch better about trying to keep customers.

Absoulute D0gshit I ordered a books on November LAST YEAR, and they still haven't arrived if it doesn't come by end of April I demand full money back if not there will be bigger problems.

Super slow processing, even for unstick items. Some books arrived damaged, I had to pay return shipping.

Ordered a package on October 21st and it was supposed to come on November 8th and it never came. It is already November 29th

Absolutely atrocious company. I used to order a few items here and there when I saw they were selling something I wanted.. yet now I will go out of my way to avoid this horrible company. I preordered a figure years prior to me moving states. As any normal person, I don't focus religiously on when this specific figure would release, but I did anticipate an email possibly warning me before the figure would be released. I acquired no email or reminder and wasn't informed of it being sent/shipped out until it was already in "Transit." I tried to immediately contact Rightstuf to correct the address and was told that they couldn't do anything. I then turned to Fedex to try to have them reroute the package, yet I was informed by Fedex that I have no rights to my own package and that Rightstuf would have to call them and change the address. I once more reached out to Rightstuf to try to rectify the situation, yet my cased was immediately closed and I was told that this whole thing was on Fedex. (Pointing fingers - real classy Rightstuf) I then went on to once more talk to Fedex managers etc, once more I was told I have no control over the package even though I'm the receipant and that Rightstuf would have to call them to right the situation - when I contacted Rightstuf once more they IMMEDIATELY closed my case and stated they can't do anything and that Fedex was lying. They didn't even try to talk to Fedex or aid me in any way. I eventually called Customer Service to try to talk with someone over the phone so that maybe they could call fedex right then and help me BUT NOPE. I was scolded by their representative stating "I should have been an adult and updated my address." I asked why I didn't receive a forewarning email like I receive from Goodsmile, 1999Hobby etc. and he kept on saying this was my fault and that they would do nothing to help me. I've never been treated so poorly by a company or their customer service. I will now go out of my way to tell people to not shop with them or deal with them in any manner. At this point I'd rather pay more from some other website just so I can have reliable customer service and reliable transparency. It's embarrassing seeing all the other reviews and how people are complaining about similar things - I think Rightstuf should put more effort into making their customers happy and owning up to their screw up's then arguing with customers on this website. Get better Rightstuf - you're an embarrassment of an anime company.