Ride EquiSafeReviews of rideequisafe.com

Response from Ride EquiSafeApr 2, 2024

Hi Margaret, We were waiting for your review and definitely weren’t disappointed in receiving it, especially after you took to Facebook claiming that the owner of the company is incompetent. Thankfully, we have hundreds of reviews indicating that we do in fact know what we’re doing and based on the phone calls and emails we get each day, we’re blessed and grateful to have helped thousands of people stay safer in the saddle. To our knowledge, we haven’t caused anyone’s death, and certainly don’t plan to any time soon. To recap, you were fitted virtually, then refitted in person, then resent vests yet another time. We even went so far to send you a vest at no cost so that you could compare the different options AGAIN. You then claimed that we sent you a used vest and threw a proper temper tantrum, threatening to take us through the judicial system (because you are a lawyer after all) if we didn’t send you yet ANOTHER vest. You also declined to participate in any troubleshooting calls for us to validate any of your claims. We don’t respond well to threats, which we guess you’re not accustomed to, so we asked you to please return the vest that was sent as a courtesy - you know, the one that you didn’t already ride in based on the pictures you sent us and you claimed you didn’t want because it was used anyways. You then proceeded to keep both vests, including the one you didn’t pay for. I believe that in judicial speak we call that possession of unpaid goods. We emailed multiple times asking for the return and finally, after multiple points of contact, we got the unpaid vest back - 6 weeks later. Our return policy is very strict - 14 days to ensure that we don’t have a safety product out of our control and we do thorough inspection when we receive the vests back to ensure they are suitable for sale. At 6 weeks, we can no longer sell this vest, as our clients’ safety is our utmost priority. For our wonderful clients out there, these are the facts of this case - they can be slippery suckers, but they always find an appropriate place to land. :)