Ride EquiSafeReviews of rideequisafe.com

Response from Ride EquiSafeJun 11, 2026

Hi Catherine, I'm so sorry that we somehow missed your call. At the time you said you called, we were at a busy horse show in Upperville, VA where cell and wifi service is virtually non-existent. We do specifically ask on our website that return requests be emailed to us. You emailed us on 6/10 at 12:25 PM and we responded promptly at 1:24 PM. However, in the interceding time, you posted this negative review at 1:17 PM. Affording a business 52 minutes to respond to an email before posting a negative review seems unreasonable, but it's clear that we did not meet your high expectations, for which I'm truly sorry. We wish you the best of luck in your future endeavors finding a business that is able to respond to your requests more promptly.

Response from Ride EquiSafeMar 6, 2026

UPDATED AS OF 3/12: Hello Laurie, thank you for your feedback. Between 2/24 and today, we have exchanged 24 emails regarding this topic. This level of communication as well as our efforts to have the delivery investigated is certainly not "nothing from their end." Per our tracking records, your item was ordered on February 19th, shipped on the same day, and was delivered on February 23rd to the mailbox at the address specified, tracking number USPS 420330209300110597205193390601. We have exchanged a total of 10 emails with you regarding the situation and also promptly opened an investigation with USPS to determine if the package was in fact delivered or if there was a delivery issue, so we've gone through quite extensive efforts to address the situation. In order to perform all due diligence, we did look up the delivery address where the package was delivered. Your home is in a very urban, densely populated area of Miami with the mailbox directly on the sidewalk of a heavily trafficked area. The package was delivered to the mailbox, as clearly specified by the tracking information. You indicated that you did not have a security camera to monitor your property , nor did you request a signature release. The determination made by USPS after putting a trace on the package was that it was indeed successfully delivered. Unfortunately, as stated in our shipping policy, we are not responsible for mail theft. We know that porch piracy is on the rise, which is deeply frustrating for all involved.

Response from Ride EquiSafeDec 4, 2025

Hello - you placed your order the afternoon of Nov. 25. We shipped on Nov. 26 from our location in North Carolina and it was delivered to your address in California on Dec. 1, USPS tracking 420717309334610597204892048747. https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420717309334610597204892048747#

Response from Ride EquiSafeApr 6, 2025

Hi Patricia, I'm so sorry you experienced this, but it wasn't with our business. Luckily we use a phone system that logs all incoming and outgoing calls, and when searching using the phone number on your account, not a single record of an incoming call or voice mail was found. What we did find however, were email communications: You sent us an email on 2/26, we responded on 2/26 You sent us another email on 2/26, we resppnded on 2/26 You sent us an email on 3/27, we responded on 3/27 You sent us an email on 3/28, we responded on 3/29 (sorry for the delay there) If there are unanswered questions or issues, we're always more than happy to help. To confirm that you have the correct phone number, our business line is 919-404-9744 and you are welcome to call any time.

Response from Ride EquiSafeJan 14, 2025

Hi Andrea, thanks for your order and your review. Immediately after you placed your order, we emailed you and called on several occasions to let you know that the item was backordered and asking if you wanted to keep the order cancel. We received not response to any of our communications and therefore kept the order on file. We shipped the item as soon as we received it from Italy. As you can see from our review history, items that are in stock ship very quickly. Our apologies for the delay of your order.

Response from Ride EquiSafeNov 16, 2024

There are two sides to every story. Catherine flew to California from North Carolina for in-person fittings that Ms. Barker participated in. After trying on several sizes, an order was placed. Ms. Barker was sent a new vest in perfect condition. The vest model that Ms. Barker purchased has elastic laces whose termination points are housed in a grommet. Contrary to Ms. Barker's statement, the lace did not snap. She pulled on the grommet with force and one of the ends of the laces popped out. We offered to help her re-insert the lace on a video call and also offered to send a video showing how to do this - a process that takes about 10 seconds, yet she refused. Per the pictures Ms. Barker sent, the lace was perfectly intact and had no breakage other than the end being out of the grommet. Ms. Barker then sent the vest back to us, but the lace had intentionally been completely removed from the vest, per Ms. Barker's admission. At that point, there was virtually nothing that could be done to further help Ms. Barker. Contrary to Ms. Barker's claims, we are proud to have an outstanding record with our clients and we look forward to continuing to help our appreciative riders stay safe in the saddle.

Response from Ride EquiSafeJul 23, 2024

Hello Jaime, we are sorry you are disappointed in the return process. Your order was delivered on June 22. Our return policy states that return requests must be emailed and that the return period is 14 days. We received your return request today, July 23rd, over one month from the date of delivery of your product. Your email was sent at 12:05 PM and we responded promptly at 12:32. In our response, we let you know that unfortunately, we were too far outside of the return window to be able to accommodate the return. Our return policies are carefully followed given that we are working with safety products.

Response from Ride EquiSafeMay 26, 2024

Hi Patricia, thank you so much for your order. You placed your order online at 3:54 PM on May 17th. Your item was shipped on May 18th and you received an email with tracking information at the time that we shipped the package. We are located in North Carolina and you are in California, so it takes several days for your item to arrive, but it looks to be getting delivered the day after tomorrow, accounting for the Memorial Day holiday. We're thrilled that you're so excited to receive your item, but it's quite a shame that you chose to leave a 1-star review rather than following the tracking information you were provided or first reaching out to us with any questions, as we would have been more than happy to help you.