Ride1UpReviews of ride1up.com

Just wanted to share my experience with this brand for the awareness of potential buyers. I bought a brand new bike(CF Racer 1) expecting it to be ready to ride without any issues, but I encountered a persistent clicking noise in the drivetrain. Despite putting over 20 miles on it, thinking it might just need to be broken in, the problem never went away. What’s disappointing is that, being a new bike, I didn’t expect to deal with derailleur adjustments right off the bat. Other bike brands I’ve dealt with have been much quicker in handling issues and are even willing to offer significant discounts when customers run into inconveniences. Unfortunately, that wasn’t the case here. Their handling of my concern left me disappointed, and I hope others don’t experience the same. If you’re considering this brand, just be aware that the customer service might not be as responsive or accommodating as you'd expect, especially if you encounter issues with your purchase.

Great bikes, but when we purchased new replacement batteries, we received defective batteries. Initial batteries that came with the bikes averaged 40 to 50 miles per charge. Using the bikes under the same conditions but using them less, the replacement batteries from day one averaged 30 to 35 miles per charge. Obviously defected. Ride1Up not willing to do anything about this. Basically paid for 2 batteries, that are half as good as the original batteries that came with the ebikes

Well, this was one of the worst purchase experiences in a while due to extremely poor packaging and handling from Fedex... The box was beat to hell and items were flopping around loose inside, parts banging and rubbing and missing two parts (crank bolt & lock ring) so I could not finish assembly...Very disappointing to spend $1500 bucks on this mess (I could justify it if it was $500, Amazon special) Customer service was surprisingly at a Walmart level and after multiple emails back and forth they stopped communication because it was after 5pm (closing time).... They didn’t read my emails and seemed to care less about all the issues. The $250 restock threat for refused delivery is a crock and a weak scare tactic. You are within your rights to refuse a package that is visibly damaged when delivered, that's the point of it. I will be disassembling what I wasted an hour and a half on, throwing it back in the box and sending it all back. Honestly, it’s a shame because it appears to be a nice bike but In my experience when things don’t start off good it's a bad sign.

I received this portola bike quickly in December and it was packed well. Unfortunately I haven't really been able to ride it. I rode the bike once on an 8 mile journey and it performed well. I then tried to charge the bike and the charger was non-functioning. So I contacted ride1up and they then purchased a 3rd party charger for the bike and sent it to me. That charger worked. However, now the bike wouldn't work. Turns out the power cable installed comes undone if you fold the bike and the cable is too short to be plugged back in. So ride1up sent an extension for the cable and told me to buy zip ties to fix the problem of the power cable coming undone. This is pretty surprising that a company tells you to buy stuff to make their poorly designed product work. They seemed to have these fixes ready to be distributed so I think they know about this design problem but are still selling these bikes without correcting them. I would not buy another bike from ride1up. I wrote this review on their website but they will not post it. Seems they are pretty dishonest.

I am so disappointed that I purchased a bike from ride1up, don't make my mistake! I did a ton of research and bought the 700 series, there was, afterall an immense amount of positive reviews saying what a great value they are. First of all, the bike needs a ton of assembly, my mechanic boyfriend luckily helped me, but it would have cost an additional $250 to have another professional do it. After all that assembly, the bike wasn't riding well, it was super unstable and making weird noises. The customer service was responsive, but it's a lot of back and forth, sending videos and trying to assess the situation, which all takes time. What I didn't realize is I didn't have time. They won't cover any labor for fixing faulty parts on the bike after 30 days. I'm now outside of that window, my bike has wheels that are out of true, a faulty motor, and an out of whack kickstand, and while they will send a new motor, they won't take care of any of the labor costs. With the amount of time it took for me to assemble the bike and assess the problems, I would have had to made this my daily priority, but I work full time and didn't realize I was against a clock. I guess I should have read their warranty closely, but I didn't anticipate something so restricted. The bike arrived in August, and because of the problems I haven't ridden it for more than 2 hours total. It seems super shady to me that they wouldn't want to make things right when their bike arrived with several things wrong with it. Don't make my mistake, this bike is not a good value if you have to spend another who knows how much in mechanic fees plus all the time to deal with their faulty product. So bummed :-(

Their customer service was not what I expected. I had a faulty part on my bike and contacted them within 20 days of receiving it and they would not honor a replacement part. They did not believe me when I let them know the part was broken. Will never buy another bike from this company. So many other companies and bikes to purchase from. Update, still have not received the storage cage that I purchased in April, we are now June. Emailed the company, since there is now a two month more wait on the product, I asked for a refund, also a concern on the problems the bike is having with chain. I got a generic response with no answer to my question or concern. Never again, I get better customer service from Chinese bike companies.

Hid my negative review on their own site, so here goes: Faulty. Snapped chain twice in the first ten days on flat, non challenging terrain. First chain went after a week and thought maybe things got messed in transit, second chain went two days later after the shop fitted a new one, and I got them to double check it was fitted correctly. Just awful - dangerous product to not get right for a bike that can get up to 30mph. Better to buy something more expensive of higher quality.

Bought Ride 1 Up 700 series. Trash after year and a half of light riding. Told by bike shop the motor was gone!!