Ride1UpReviews of ride1up.com

I normally do not leave reviews (except for a few here and there when I have a bad experience), however trying to change my ways I can say my experience with purchasing a Ride1UP Rift has been great so far. I think some other reviewers may have had their e-bikes damaged during the shipping progress but mine arrived just fine. I imagine the vast majority of people get their e-bike in proper working condition (like me) but then never leave a positive review. I did some research and the amount of negative reviews on other e-bike companies were much more numerous so I figure Ride1Up most be at least OK. When the shipment arrived I saw that the packing was done well and nothing was out of alignment. No scratches on anything (the box itself has some minor damage but everything inside was good to go). That being said, I was using my new Rift for several days commuting and my right pedal came off. I guess I had not tightened it enough and the thread on the crank arm had been worn away by the pedaling action. After emailing them once (with some photos) Ride1UP is sending out a new crank arm at their expense even though it was most likely human error on my part putting the pedal on. Also I consider myself an early-adopter of e-bike technology and I have purchased 2x e-bikes from another direct-to-consumer e-bike company in the past and they had good customer service as well. They sent out a battery in one case where the other battery was faulty as well as a new hub motor and wheel rim when that motor went out before the warrant expired. Almost went with them again (given their good customer service) but they did not have all the features I found on the Rift. Bottom line is that I'm not sure what exactly people are expecting from these direct to consumer e-bike companies... especially when they offer much more competitive pricing than other e-bike companies selling through bike shops and/or their own stores. If you want full service with bike shops/repairs etc then there are those options available. If you aren't at least a little mechanically savvy then maybe consider only looking for e-bike from a local shop. I rather learn on my own how the e-bike works and fix things myself (but that's just me). As such I'm glad I went with Ride1UP.

Great product, great phone support and they are very quick to respond.

Riding on clouds has never felt so real until I got my hands on a Ride1Up electric bike! This company truly delivers on their promise of quality and performance, but what truly sets them apart is their customer service. When a part on my bike malfunctioned, I was expecting the usual runaround and delays, but the Ride1Up team proved me wrong. They were incredibly responsive and efficient in resolving the issue, leaving me feeling like royalty on two wheels. And just when I thought they couldn't get any better, they made a price adjustment that was not only fair, but also transparent. They communicated the reasoning behind the adjustment and made sure that their customers were still getting the best bang for their buck. Ride1Up has exceeded my expectations in every way and I couldn't be happier with my purchase. I highly recommend this company to anyone in the market for an electric bike. They truly deserve a five-star rating and then some!

Ride1Up is a great place to buy an electric bike. I visited their shop in Banker's Hill of San Diego and test rode a couple of bikes. I chose one that day and rode it home. It rode beautifully as an electric bike and equally well when I rode it without the battery. I rode it every day for 3 weeks and never had a problem. Rudy and Zach were super helpful the day I bought the bike, as well as, 3 weeks later when I came back in with a few questions. I plan to buy another one of their bikes when I return to San Diego.