Ride1UpReviews of ride1up.com

Not good. Headset won't tighten

The bike is fine but the accessories are both defective and misleading. Their return policy has fine print that by the time you get any refund, as least 50% of the value already lost.

There is no warranty or recourse for them sending me two duds for e-bikes. Chipped and scratched in a well packed shipping box, yes. Both bikes with derailleurs out of whack requiring a visit to a real bike shop to be repaired for $100, yes. One of the bikes had a bad star nut, requiring repair before it could even be put together, yes. Read the fine print before you pull the trigger on buying from this company. And do not pay attention to all the dumb youtube videos on them. If i had to do it over again I would have bought locally. Ride1up has no business selling direct to the customer when they DO NOT back what they sell!

I wanted to love my Ride1Up bike, but the ownership experience has been incredibly disappointing. The biggest issue is the warranty process, which feels intentionally evasive and designed to avoid actually helping customers. When problems came up, getting a straight answer was nearly impossible. Support repeatedly delayed responses, shifted blame, and made the process far more difficult than it needed to be. Customer service was also surprisingly hostile. Instead of feeling like they wanted to solve the issue, every interaction felt defensive and dismissive. The owner of the company ignored me when I asked could he help get eyes on my issue (he sarcastically asked did I expect him to deal with my issue himself when he finally did acknowledge me), but then tried to assault my character when I gave someone pondering a purchase my unfiltered review. Asking basic warranty questions turned into arguments, and I was often made to feel like I was the problem for expecting support on a product that was still under warranty. What’s especially frustrating is that the warranty is essentially “parts only,” which isn’t made clear enough upfront. Even when Ride1Up agrees something is covered, the customer is often left paying labor costs, troubleshooting themselves (sometimes with needing to purchase a specialty tool to do the job), or finding a shop willing to do the repairs. For an e-bike — where repairs can be specialized and expensive — that’s a major downside. The bike itself may look like a good value initially, but the poor support experience completely changes the equation. I would strongly caution anyone considering Ride1Up to look carefully at the warranty limitations and think about how much post-sale support matters before buying. The amount of issues I've had with the bicycle in less than a year would entitle me to lemon law protections if this was an automobile.

My prodigy v2 came with a bent stem, as well as a damaged fork where all the oil leaked out, possibly contaminating the brake pads and rotor. When contacting customer service, apparently they don't have any original parts in stock, I dont mind so much for the stem after market part, but offering a fork that is 50mm more travel than the original seems irresponsible. This isn't safe for the bike and the rider. No acknowledgement on their side when I asked about brake pad/rotor contamination. We have been going back and forth via email for over 2 weeks now. All I am looking for are proper replacement parts or a full exchange for a new bike. Hopefully I can get this resolved.

Purchased a Roadster V3 bike. When it arrived and was unboxed there were several problems. Worked with the tech staff to fix some mechanical problems. The front brakes were scraping and grinding. Ride1up said to watch a video on fixing brakes and continue riding to see if problem would correct itself. The problem persisted and Ride1up said I would have to pay a bike shop to fix the brakes since they had no record of me notifying them within 30 days of receiving the bike. In other words, the company shipped me a bike with mechanical problems and said I would have to pay for the repairs. Unbelievable!! Beware!!

My bike isn’t as good as my first one. The motor stalls and it has clicking noise. Support won’t email me back to fix it.

So far I’ve ridden 20 miles. The front disc brake rotor came bent so it rubs. The back tire will not hold air and the pedals and gearset and bottom bracket rattles and clanks with every pedal stroke. In order to get this bike working I’m going to need to shell out hundreds of dollars to have it work.