Rheem Manufacturing CompanyReviews of rheem.com

Not a good experience and expensive call out fee. Spent $800 trying to fix a 2.5 year old hot water service. Problem not resolved and technician who phoned was quite abrupt

We had to replace the water heater 5 years ago. the house is only 12 years old. Then yesterday, the plumbing company discovered that the Rheem water heater was cracked and leaking. This one was only 5 years old. Then we had to pay an additional $2000 to have it replaced. This is a ridiculous situation and the quality of Rheem products is abominable!!!! Do not by from this company. You will wind up replacing it over and over again. Our house is only 12 years old and we have replaced the water heater twice.

Warranty service doesn't exist. They don't answer any requests for service. So when you buy the product there is no way to get it serviced if it doesn't work properly. My water heater software never worked properly from day one. Requested service several times and they never responded. Very poor company, take your money and run. My warranty ran out because these losers!!!

I bought a 50 gallon heat pump water heater (ProTerra) thinking I would save some energy and get some government rebates. The hardware works fine, but they have rigged the software to get a really great energy rating from the government at the expense of users running out of hot water. A 50 gallon water heater should be fine for only 2 people, but it is not when the unit is set to "Energy Saver". To make this clearer in real world terms, it took 1 hour and 36 minutes for the hot water supply to fully recover from a 10 minute and 30 second shower. In addition to the heat pump, the unit has resistive heating coils. "Energy Saver" almost never uses the heating coils, and the "High Demand" setting uses them way too much. If I could get to the internal settings in the software, I could make this work in a proper and efficient way, but when I called Reehm, they said there is no way to fix this, and suggested there was something wrong will my installation (there is not). A partial work around to to pay my plumber to come back and install a mixing valve that will allow a higher temperature setting on the heater. This would be a less than perfect solution for a poorly programmed unit. I ran a test to see how long a shower I could take, starting with a fully heated tank. I ran out of hot water in 34 minutes using the Energy Saver setting.

I had a RHS32 unit in my garage that didn’t even last 3 years before exploding and creating an indoor pond with a waterfall inside my garage. I was at work when this happened, so by the time I could run home everything was flooded and ruined in my garage. I reached out and luckily they were able to send me a new unit. HOWEVER…..the unit arrived damaged and already needing repairs. I requested they send me a new unit since the replacement was already damaged fresh out of the box. But no, they told me to fix it myself. I asked to speak with a manager and they said they wouldn’t help me. Just CRAZY. The original unit I had ruined countless clothes, shoes, mementos, and other things being stored in there. Now I have to rely on a unit that was already needing repairs to NOT destroy my garage again. ZERO understanding of my situation. ZERO compassion.

I have made multiple requests through their web site to information on a water heater I have installed in my home. System indicates a representative will contact me shortly. No contact number provided and no response to my requests. Chance of me buying another Rheem product based on the lack of response is slim and/or none. Very poor customer service.

Weather King / Rheem Worst Customer Support — Even Rheem Doesn’t Know Them! I seriously regret buying Weather King. There’s no phone number for support, and when I filled out their contact form, nobody even bothered to reply. What’s worse is that Weather King is supposed to be a division or subsidiary of Rheem, but when I reached out to Rheem, they didn’t even know what Weather King is! This means if you have an issue, you’re completely on your own — nobody cares and nobody takes responsibility. For a company claiming to be backed by Rheem, this level of neglect is embarrassing. I hope the management at Weather King reads this and realizes how little they value their customers. If you don’t want headaches, stay far away from this brand!

I would like to leave this with you on the Rheem unit. Because I believe in telling the truth about a product. As somebody who works on these units for 34 years.I would never, ever tell anybody to purchase one of these units.Their engineers have the brains God gave a rock. And that is putting it politely.What a horrible build this unit is and I'm working on a Rheem commercial unit. And what a piece of junk this thing is. The way It is designed the way it's put together.The way they Recess their access valves. It's like their engineers got the brains that God gave a box of rocks.