Rheem Manufacturing Company is listed under Energy & Heating.
Rheem Manufacturing Company (rheem.com) has 71 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Excellent
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71 approved reviews, newest moderated first
Shelly
Placed an order for a valve for our water heater. This company has sent the wrong product 4 times. We are still waiting for the correct product with Home Depot. Rheem just says there is a problem with their picking system and they are working on it. One month sos far with no hot water. BAD CUSTOMER SERVICE. PICK THE RIGHT PART WITH HUMAN HANDS AND SEND IT. NOT THAT HARD!
Shafted by R.
Rheem is hands down the lousiest, most insufferable company with which I've ever dealt. Their products are junk. Our water heater started leaking from the bottom and gave up the ghost in just over three years. Then, Rheem tried every maneuver in the book to avoid honoring its warranty. Do yourself a favor, and avoid Rheem. If you buy Rheem, you'll get shafted.
Border F.
Rheem is rubbish. Bought a new cylinder just over 5 years ago. After 2 years, the thermostat needed replacing. Now it leaks from the bottom and the whole cylinder has to be replaced - just after the warranty expired. Looked on the internet and found that Rheem sneakily made their warranties shorter, obviously to get out of paying for their rubbish products that only last a few years. We pulled out the old cylinder because it was rusting a bit but no leaks and worked fine - the date on it was 1958 - over 60 years old! Should have left it in. Do not by a hot water cylinder from Rheem ever.
Teresa Slack S.
The water heater began leaking exactly 3 months after 5 year warranty expired.
Michael R.
Had a plumber install a Rheem water heater at a house. It had a malfunctioning gas ignition so it wouldn't stay lit and keep warm water. Had to have another plumber come over diagnose the issue, get the part via Rheem, and install it. Rheem had me pay out of pocket for plumber and agreed to reimburse me for the labor of the plumber within 4 to 8 weeks. I submitted all documentation (receipts, etc) and I'm now a little over 8 weeks still waiting for refund. Called them and they said their process is now 6 to 10 weeks for a warranty refund. Fingers crossed I get my refund in the next few weeks. Long time to wait for a reimbursement on a legitimate claim.
jOE A.
Apparently the good old days are gone when a company like Rheem is building water heaters that start leaking water after 4 years. My previous one leaked after 6 years. No more Rheem for me!
lynette B.
Rheem is an awful product!!! DO NOT BUY ANYTHING FROM THEM!!! I've owned my water heater for 4 years and it already went out. They said they would replace the water heater because the part was out of stock but the confirmation email did not state that the supplier would be reimbursed for the replacement water heater, so I paid a plumber thousands of dollars to remove and reinstall my broken water heater just to have COLD running water in my house. I still don't have a working water heater and no resolution in sight. THIS IS THE WORST INVESTMENT I EVER MADE!!!!!
Kevin B.
This company sells terrible products, has terrible customer service and their warranties are pretty much worthless.