Rheem Manufacturing CompanyReviews of rheem.com

Rheem water heaters have an excellent reputation and are generally considered to be a high-quality, highly rated product. Unfortunately, my experience with their customer service has been extremely disappointing. Our water heater is still under warranty, but the pilot light has been going out every day, requiring us to relight it repeatedly. When I called Rheem's warranty department, I explained that my husband believed the chamber sensor needed to be replaced because of the symptoms we were experiencing. However, the representative insisted that the gas control valve was the problem. I was told the replacement valve would be shipped via FedEx and arrive within two days. I was also informed that, although the water heater was under warranty, Rheem covers only the replacement parts—not the labor—so I would be responsible for paying a plumber to install it. I specifically asked what would happen if the recommended part turned out to be incorrect and whether I would have to pay for labor a second time. Unfortunately, that is exactly what happened. After paying to have the valve installed, we discovered it was not the problem. The actual issue was the chamber sensor—the very part I had originally suggested. I called Rheem on Monday morning at 8:00 a.m. and was told the correct part would be shipped by FedEx and arrive by today. When I called to check on the status, I was informed that the part had not even been shipped yet. While I believe Rheem manufactures a quality product, their warranty support and customer service have been extremely frustrating. Their incorrect diagnosis has cost me additional time and money, and the delays have left us without a reliable supply of hot water. Customer service is just as important to me as product quality, and because of this experience, I will not purchase another Rheem product in the future.

I purchased Rheem's most expensive Performance Platinum 75-gallon natural gas water heater because I wanted reliability and peace of mind. The 10-year warranty gave me confidence that I was investing in a quality product. Unfortunately, my experience has been the complete opposite. The first disappointment came when the water heater was delivered with two dents. My plumber believed they were cosmetic and was willing to install it, so I decided to move forward rather than delay the project. We had carefully coordinated the installation of this 75-gallon tank with the delivery and installation of a new washer and dryer to make the job easier. Everything was scheduled together, the old tank was removed, the new one was installed, filled with water, and all the plumbing was completed. Then came the biggest disappointment. The pilot light would not ignite. After troubleshooting with Rheem's technical support, it became clear that the unit had a manufacturing defect. I expected Rheem to replace a brand-new defective product. Instead, I was told to: Find my own contractor to diagnose the problem. Rheem would reimburse only up to $175 for the diagnosis. If the contractor charged more, I would have to negotiate the difference myself. After the diagnosis, they would decide which parts to send and negotiate labor costs for the repair. When I asked if they could recommend or dispatch an authorized contractor, the answer was no. So there I was, around 7:00 PM, with a brand-new "Premium" water heater that didn't work, no hot water, no contractor, no immediate solution, and all the responsibility placed on me. This was not a warranty experience—I expected support for a defective brand-new product, not a repair process before I had even used it once. A 10-year warranty sounds impressive, but the real test is what happens when something goes wrong. In my case, Rheem's customer service was disappointing and left me feeling completely unsupported. I ultimately decided that I would rather return the unit than have a brand-new water heater repaired before it had ever produced a single gallon of hot water. "If a product fails after years of use, I understand that repairs may be appropriate. But when a brand-new Premium water heater is defective on day one, customers should receive an immediate replacement, not be asked to coordinate repairs themselves." I am sharing my experience so other consumers understand what Rheem's warranty process may look like if they receive a defective unit. My issue is not with Home Depot, but with Rheem's handling of a defective product and the level of customer support provided.

Purchased a Rheem air conditioner (Model RP1460BJ1NA, Serial WO92222336), installed November 2023. On July 24, 2026 — after just two and a half years — the compressor failed. Rheem's parts warranty covered the compressor itself, but I was responsible for $3,200 in labor to replace it. The unit failed on a Friday, and the replacement part had to ship from Phoenix to Tucson, leaving us without AC for four days. With a dog and cat in the house, we booked an Airbnb to keep them safe in the heat — an extra $702.53. I contacted Rheem and asked them to cover the labor cost, or at least offer a goodwill credit given the shipping delay was on their end. They called and flatly denied any further payment beyond the parts warranty. A compressor failing at two and a half years isn't what I'd expect from a major manufacturer, and there was zero flexibility on labor — even though the delay in getting the part was Rheem's own fault. I've also filed a BBB complaint. If you buy Rheem, budget for labor costs yourself, because they won't help.

Purchased a Brand New Rheem Ambiheat 270L heat pump hot water system. Was installed on the 14th MAY 2026 and FAILED to produce any hot water over the next few days (fantastic with a young family in WINTER). Installer came out to troubleshoot about a week after installation date - couldn't find fault and engaged Rheem Service. We were then informed the next available tech in the area would be 01st JUNE - a FULL TWO WEEKS LATER (did i mention its WINTER and have young kids). Tech arrived after cancelling the first appointment - checked system to find it left the factory in great condition but shipped without GAS. He then replaced the thermostat with another to permanently leave the hot water system running so we could have a small amount of hot water available as he did not know how long it would take to get gas as it would need to be special ordered. Meanwhile our electricity bill increases due to constant generation. 06th JULY (9 WEEKS LATER) I received a text on the morning of tech coming (with no prior notice). He arrives and asks why he was called out again because the GAS was YET TO ARRIVE. I told him I presumed it had arrived as I had not called for an extra service and I received little to no notice of his arrival. He then spent quite a few hours organising the manager to come out and deliver the gas personally as the gas HAD ARRIVED but did not have a purchase order to be released. That Installer is not the issue. The Service Tech is not the issue. THE ISSUE is the product was DOA and was not IMMEDIATELY FIXED or REPLACED. 9 WEEKS to rectify an issue caused by the company/seller is ridiculous especially when its a HOT water system in WINTER.

Amazingly, our Rheem Professional hot water heater crapped out less than three months after the 6-year warranty expired. We have a water softener that should have extended its life. Planned obsolescence to be sure.

My Rheem hot water system is only 4 years old and has already stopped working. I chose Rheem because of its long-standing reputation for quality and reliability, but unfortunately that has not been my experience. After looking into the issue, I have found that many other customers have reported premature component failures as well. A hot water system is a significant investment, and I would expect it to last far longer than four years before experiencing major problems. Rheem has built its brand on quality, but based on my experience, the product has fallen well short of those expectations. I hope Rheem takes these concerns seriously and improves the reliability of its products moving forward.

I bought a Rheem hybrid water heater specifically for its scheduling feature. As an off-grid homeowner, I must schedule the unit to run only during daytime solar hours.Rheem just removed the "off" function from the schedule completely.Because of this brilliant update, the unit will now drain my battery bank every night. Combine this with constant app and Wi-Fi failures every 3–6 months, and the system is unusable. Rheem’s update completely bricked my energy management plan. I am now forced to buy a new water heater from a competitor just to protect my power grid. Absolute failure. I just can't imagine what the Dev team were thinking!

Found every excuse under the sun not to stand behind their warranty. Gave up, very disappointed with the customer service. Go elsewhere.