Rheem Manufacturing CompanyReviews of rheem.com

Had a plumber install a Rheem water heater at a house. It had a malfunctioning gas ignition so it wouldn't stay lit and keep warm water. Had to have another plumber come over diagnose the issue, get the part via Rheem, and install it. Rheem had me pay out of pocket for plumber and agreed to reimburse me for the labor of the plumber within 4 to 8 weeks. I submitted all documentation (receipts, etc) and I'm now a little over 8 weeks still waiting for refund. Called them and they said their process is now 6 to 10 weeks for a warranty refund. Fingers crossed I get my refund in the next few weeks. Long time to wait for a reimbursement on a legitimate claim.

I bought a 50 gallon heat pump water heater (ProTerra) thinking I would save some energy and get some government rebates. The hardware works fine, but they have rigged the software to get a really great energy rating from the government at the expense of users running out of hot water. A 50 gallon water heater should be fine for only 2 people, but it is not when the unit is set to "Energy Saver". To make this clearer in real world terms, it took 1 hour and 36 minutes for the hot water supply to fully recover from a 10 minute and 30 second shower. In addition to the heat pump, the unit has resistive heating coils. "Energy Saver" almost never uses the heating coils, and the "High Demand" setting uses them way too much. If I could get to the internal settings in the software, I could make this work in a proper and efficient way, but when I called Reehm, they said there is no way to fix this, and suggested there was something wrong will my installation (there is not). A partial work around to to pay my plumber to come back and install a mixing valve that will allow a higher temperature setting on the heater. This would be a less than perfect solution for a poorly programmed unit. I ran a test to see how long a shower I could take, starting with a fully heated tank. I ran out of hot water in 34 minutes using the Energy Saver setting.

Bought a 2016 40 gallon Rheem water heater with the digital temperature display The water heater broke down on Feb. 2021 due to faulty inside wiring by Rheem that had been burnt out and was tripping my circuit breaker. This was diagnosed by a certified Pro Rheem approved technician who also took pictures and showed me the burnt out damage. This is the issue. Its outside of the 3 year warranty but less then 5.5 years old and under the limited warranty, they will not cover the labor cost. So how many water heaters have this faulty, defective and sub-par inside wiring? Probably quite a bit I would bet. But conveniently the wiring will take a few years to burn out and they have Not properly trained people wiring their heaters & re-wiring is primarily a Labor cost. How convenient for them, Right? That will cost you $200-$300 to hire a certified Rheem water heater tech to fix this. My recommendation is Not to buy from Home Depot and look for small or midsized water heater company with a better reputation from a smaller to mid-size local Bathroom company. Would Never buy Rheem again.