Rheem Manufacturing CompanyReviews of rheem.com

Our brand new hot water heater stopped working. Rheem has a great customer service process, they walk you through a diagnostic to determine what part needs replacing. They offered to send the part, 2 working days.. Our home is remote and it is the beginning of a long weekend. We are looking at a total of 10 days without hot water. I asked for technical advice in getting the correct part at Home Depot(their distributor). It is an easy install. Would save them lots on a service call. Too much trouble. I would find a different manufacturer.

Awful brand, awful company. Our water heater is a couple years old. We have a faulty gas valve, come to find out all Rheem products manufactured between 2019-2022 have the same issue and yet they have not had a recall. We are still under warranty, they are sending the replacement part and it will take 3-4 days to arrive via FedEx (no hot water for our family but no rush on their faulty part), I have to pay for labor to replace the part on top of waiting 4-5 days for a replacement part. DO NOT BUY Rheem brand.

We bought and had installed a Rheem HVAC unit in 2019, it's been nothing short of a disaster since. We have had numerous issues with heating and cooling. Now that the unit is not working. We are stuck again with the high costs of repairs. I decided to do some research to find out if this was as rare an issue as Rheem suggested. We found out it is actually very common. So common there are over 22,000 complaints just on 3 sites and there are many other sites with the same complaints. Our unit stopped working because it has another leak. And now the original company I bought from wants $2000 to fix we still have 3 years left on the warranty. So far we have spent almost 3 times what we originally paid for the unit. We called around to find a better deal, NOPE, not one of the 7 companies we called will " touch the unit ". They all say the same thing, mu unit and many others from Rheem will fail and they were tired of getting bad online reviews because Rehems products are built to fail. And most won't last for the 10 year warranty, and that Rheem knew about their defective products before they ever hit the market. Every company said they would advise getting another unit because the continued cost of repairs will most definitely be astronomical. Rheem blames the installer and the installer blames Rheem. So the shitshow begins. My advice to anyone considering ANY Rheem product is to buy from another company.

I have a two year old 80 gal performance hybrid water heater that failed. I am the second owner. Warranty is not transferable after 30 days of home purchase. Customer service from Rheem was horrible. Do not buy

Our electric instant water heater has not lasted more than six months at a time. Over the past two years it has been repaired or replaced more than five times. The most recent replacement failed after just five weeks. Each time we book a service, the technician comes to assess the issue but only fixes it on a second visit, leaving our family without hot water for several days. Extremely disappointed with both the product reliability and the service process. I would not recommend using them.

Very disappointed with Rheem. We purchased a Rheem heat pump water heater less than a year ago. During a severe winter polar vortex, the unit completely failed, leaving our household without hot water for nearly two weeks in record cold temperatures. Customer service delays and miscommunication made things worse. I was initially told the issue was a failed part and waited days for a replacement due to storm-related shipping delays. After 10 days without hot water, boiling water daily just to get by, the replacement part arrived—but the unit still didn’t work. Only then was I told the issue was likely electrical and not covered. At no point earlier was this possibility mentioned. Had it been communicated upfront, I would have contacted an electrician immediately instead of waiting almost two weeks. The only compensation offered was $150, which does not come close to covering the hardship, missed work, and stress. Promised follow-ups never happened. For a company that promotes reliability and customer care, this experience was extremely frustrating.

I upgraded to a higher end Rheem system and paid roughly $6,000 more specifically for reliability. The selling point was avoiding major failures and extending the life of the unit. Instead, I’ve experienced repeated breakdowns almost from the start. In just 2.5 years, the system has required seven repairs. Although the unit is technically under warranty, I am responsible for labor costs every time. Each service call has been $1,500 or more, which adds up fast. These have not been minor adjustments. They have been significant component failures, including a failed compressor. I’ve contacted Rheem directly to try to resolve this and was told nothing could be done beyond parts coverage. At that point, the warranty offers little real value when labor costs alone are nearing replacement pricing. This has been an expensive and frustrating ownership experience. Based on reliability, support, and total cost of ownership, I would not choose Rheem again and would advise others to look elsewhere.

I purchased a home a couple of years ago that included a Rheem water heater. The unit has failed prematurely, well within what any reasonable consumer would expect for a product of this nature. The tank developed leaks at the bottom and at the valve, rendering the water heater unusable. Here are the details: Model Number: XG50T06EC38U1 Serial Number: Q051824708 Manufacture Date: 30 JAN 2018 Issue: Tank leak at bottom and valve While I understand Rheem’s Limited Warranty is non-transferable, many states—including Texas—recognize an implied warranty of merchantability, meaning products should function for a reasonable period under normal use. A water heater failing this quickly does not meet that standard and strongly suggests a manufacturing defect. I contacted Rheem requesting goodwill assistance (such as a discounted replacement or parts support), but was informed they do not stand behind their products in these situations. This is unacceptable for a major brand that promotes quality and reliability. Desired Resolution: I am requesting Rheem provide a goodwill solution—either a discounted replacement unit, parts support, or another reasonable option. A failure of this magnitude within such a short timeframe undermines consumer confidence and brand reputation.