Revel SystemsReviews of revelsystems.com

Our daily sales reports change randomly, sometimes within minutes of printing out the previous report for no explainable reason. We have random sales appearing on our POS sales screen - sales that we did not enter. Customer support is difficult to understand, does not understand our process, repeatedly doesnt follow through with offers to call us back, and has even suggested we need to "Wait while we read the manual." We hope to transition away from this expensive and yet non-functional POS system as soon as possible.

revel is sure enough company to be reckoned with I appreciate all the help, and knowledge they have.

Everything easy to use it . No need training to cashier . Everything visually . Good inventory system . Low cost install . Good piece monthly fee . No internet still made transaction .

Extremely helpful in resolving issues with quick response time

Overall Revel is a solid POS and the fact that they are constantly striving to improve the App is commendable but each and EVERY time they do an update it results in me having to spend time with customer service trying to resolve bugs from said update. It happens so regularly that I pretty much know that whenever my POS starts to act weird it is because they have done an update and I know that once I install that update I will have something that is not working as it was set up before. Recently they have made some efforts to improve their customer service platform and those changes have been an improvement.

The VIP Onboarding is certainly the best way to go into this system and contributes to an easy transition.

No support for iPhone app No online ordering app available for my customers Pain in the butt to compare sales to same day, previous year Cannot increase font size of order number on printed receipts

Functional and customizable! Support staff helpful and follow through with any issues. Tech department are committed to making the system work for you!