Revel SystemsReviews of revelsystems.com

One of my card swipe terminals failed during a Revel software upgrade, so I was forced to replace it and it cost a lot more than what I paid for the original just 6 months prior. And to date Revel has not been able to assist me in getting details for the failed card swipe so that I can get it repaired. The quote that got me was "we're just a software company, hardware is not our responsibility". I will say the level 2 support I got for installing the new terminal was very good.

We are a small established business that has grown out of its dinosaur methods. We did a lot of research for our POS options and I am so glad we decided to go with Revel. Not only are we able to develop a system that works best for our company's inventory, financial, and POS needs, but we are able to use our knowledge of our products to design a system that is efficient, relevant and affordable. This could not work without the amazing knowledge and service we receive from the support teams at Revel. Knowing that the technical support available will help us achieve our goals confidently and accurately has made what seemed a daunting process a pleasure. The teams are very knowledgeable about their product and its ability -and when they are not - they find the correct answer and get back you you asap. You cannot ask for more in a product or business! Thank You Revel!

Need better tech support issue take too long to get resolvedone

The new group servicing accounts is much better technically and in communicating. A problem that occurred weekly hasn't happened in months. Hopefully that wasn't a jinx. Nice change.

Try to contact the sales person for some reasons of trouble but no reply, no help. The help center can help but cost money again for just little simple service!!!

After initial problems in getting Revel to respond timely with a request for an API Support Agreement, their Community Advocacy and API Support teams have resolved all of our issues, and are now providing excellent response times for all API Support issues. As a consequence, I am changing my earlier 1 star review to 3 stars. If we hadn't encountered the earlier problems, I would have assigned a 5 star rating based on recent interactions with Revel. I appreciate the work Revel has done to make up for lost time, and look forward to working with them in the future.

Revel is always there when you need them, no matter what time of the day. They almost always solve the issue while you wait. When that isn't possible, they actually get back with you when they said they would.

The Revel system itself functions great! Our project needed to integrate with their open API. We made our goals and needs for our resturant very clear from the beginning and were lead on by a particular member of the sales team. He lead us to believe through incorrect answers and continued reassurance that our specific API needs were achievable. What we found out after purchasing the system from a technical member of Revel is that not only could we not achieve what we needed but he would have never recommended Revel for these purposes to begin with. The sales member also withheld pricing and generally seemed unconcerned with our technical goals. On a positive note he was able to refund our entire purchase and even was able to give us a break on API pricing should we have stayed with Revel. (though to be fair, both Clover and Lightspeed offer 100% free open API's for their software). We have since moved to Lightspeed because their API offered more access to the POS system.