Revel SystemsReviews of revelsystems.com

very unprofessional service is very poor not recommended to any bussiness

i wrote a short version of what happen with my POS but was told it was accusatory, it was, but isn't that what the review is for. or maybe we can only write the good reviews. Before you buy a POS make sure you do all your homework. I thought i did and was very, very, very wrong.

Too many problems & not integrate with all camera systems

**update 3/30/18** Apparently they still have some issues to work on in the communication dept. Its been two weeks since they last updated me on the progress of our project. Three emails have gone unanswered and there has been no progress that I can detect. I am torn here because the system functions quite well and I have been happy with the functionality. Revel could be great if only they could solve their customer service issues. **original review**Revel is an awesome POS, I love the fact that it has all of the functionality anybody could need all in one place. Why only 4 stars? There have been some communication issues that required me to rattle some cages to get results. I would not hesitate to recommend this system to anyone and feel that some of the issues I have experienced are being addressed.

I was told my credit card was going to be charge only $211.33 and I ended up being charged $317. I did ask to DON´T apply a hard inquiry into my credit file they said many times it was only a soft inquiry and I ended up getting a hard inquiry. I was told to apply for the service ASAP because it would take over 6 weeks to get everything ready, I did got the equipment with one day of the payment, now i don't know if that was only a sales trick or what... Hope to don't have any more issues in the future.

The implementation process with Revel has been frustrating. Beginning with the DocuSign process that would not allow me to submit my contract (probably a sign). The DocuSign would only allow me to submit until I put my social in the title box. I was told by my sales rep that there was an extra space after my social creating the error, not the case. It wasn’t until i realized the error was specifically targeting the box that i’d Listed my title. After acceptance, I was told that my card was declined. Although, I knew more than enough funds were available, I called my bank and was told that they could not find any attempt by revel to charge my card. The next day, the card was processed for $40 more than what I agreed to. The following day o began receiving reminder emails to pay my invoice?? Once i was able to log into my mnagement console, I realized that I only had access to 1 of my 2 establishments. I reached out to my sales rep and was told to call Support. I was I formed by Support that There was a billing issue with the 2nd establishment. After reviewing my sales contract they determined that I did not owe any money to Revel and the 2nd establishment was activated. I have yet to begin processing my orders through Revel but I can only hope for better. This has been a pretty painful process. For a company that talks such a confident talk about the benefits of using Revel vs square, I expected much more. Unfortunately that was only the case. I will be the only food truck to use Revel in my area and hoped to benefit from your referral program, however, refuse to suggest any small business switch to Revel at this time.

I do not understand why a point of sale system would not show your quantity on hand when you want to place a fill in order. How are you supposed to know how much you need if you don't know what you have? With this system and the last that upset me, you would either need to go physically count your items or look them each up individually which is counter productive to and inventory control system.

the software is awesome but customer support is the worst..specially the sales team.