Revel SystemsReviews of revelsystems.com

I am still waiting on the setup of our backend which is very frustrating

Revel is a very complete system with good customer service.

My name is James Dorr, and I own and operate OnSite Computer Services in Plymouth New Hampshire. I have well over 30 years of IT and networking experience and I have worked on just about everything out there. A customer of mine purchased Revel about a year ago and it has been nothing but a problem for them. This spring the customer called me in because the Revel system was crashing continually during busy events. Initially what I found was that the systems reported that they were losing connectivity to the main system and it would display an error message in red at the bottom of the screen. Naturally, all tests on the system passed. Revel support was not helpful at all. At first I blamed the access points supplied by Revel. At this point, 3 out of the 5 that they supplied are dead. One I took out of service to test more powerful access points and another is about to be taken out. I replaced their access points with more powerful routers that act as access points. Still issues. I think the main issue with the system is the garbage database that it uses. It acts like an Access database that is very large. If communication is interrupted for a split second, the system crashes. This behavior is not seen in mature systems that use a real and powerful database system. The biggest issue with the system, besides the crashing, is the fact that there is no error reporting in the software at all. And not only that, but support can't nail down issues as evidenced by the comments on Revel's Facebook page. They assured me the issue was our network, so I completely rebuilt and rewired the Revel part of the network and it is still not working correctly. I've taken the time to rewire the customers Revel network, replaced access points, and I have spent countless hours and hundreds of emails with 'Tier 2' support only to have the system still in a barely functional state. After rebuilding, and consulting with support, we have a system with the exact same issues as when we started. From what I can see the system works great with few customers at the business, but once they get busy the system crashes and numbers don't add up at the end of the night. This is 2016 and there are mature systems that don't act like this. Revel is NOT mature, more like public beta that you have to pay for. The iPads are cute and everything, but the system is not ready for production. If anyone has had similar issues with Revel, I would like to hear from you. My customer has invested too much time and money into this system and they need it to work. I would like to receive PMs from other folks, let's band together and see what we can do. Thanks for reading.

Revel's sales team were very pushy and finally sold us the promise that their system would be English/ Chinese compatible. What they didn't reveal is that they had to program it to make this happen and instead of characters we had to input pictures. Unfortunately this wasn't compatible with the receipt printers. They tried to resolve and it would still print only half the characters. After we tried to CANCEL twice - in January 2016 and June 2016 we were still be charged monthly by them and their credit card processing company. This company promised something they couldn't do and continued to charge us even after several attempts to cancel.... Wasted so much time, money and energy with Revel.

Revelup your dream when you get a iPad POS from Revel. They really helped me grow my business from 1 location to 20, over the course of 3 years. REVEL UP Your Dream

Sales team is quick and efficient. Customer service is immensely helpful and knowledgeable. Reporting is thorough and customizable. Our only issue was with getting set up, but with one quick call to Jay, our Sales Rep, all was handled wonderfully.

When we first got Revel we had a few problems. For example tables where disappearing and jumping to other tables. Some split bill where having trouble closing out. When you call tec support they always answer and they do there best to fix the problem. There developing team is always updating and making there system better and better. For the last month we have not had any problems with the system. Overall we like the system and customers notice a difference in food times and like the ability to pay at the table with the server.

My online business and customers are my most challenging and Revel support is prompt and very patient with me.