Revel SystemsReviews of revelsystems.com

So far my experience has been great.

I LOVE THE SYSTEM. VERY USER FRIENDLY AND EXCELLENT CUSTOMER SERVICE.

The sales person was very charming and later we learned the limitation of the way system integrates and the total cost involved the hard way. We had to purchases all new equipment from Revel at a high markup and the small iPad screens were way too small to work in the real work environment and had to return them and get the larger screens. It took us over a month and half to rectify all the equipment related issues as the sales person "oversold" the capabilities and we ended up spending 40% more than initially quoted. They pretty much require to use all the equipment that is only sold by them to get the tech support (which you pay for monthly). We ended up setting up menus etc on our own for the most part as it was easier to do it ourselves than to deal with them to explain everything. If you have multiple locations, the setup still requires to to do lot of data entry and designing again. The tech support is much better than our old POS provider and we really like the fact that it is available 7 days a week around the clock. Not all technicians have the same skill sets and sometimes simple issues took them long time to figure out. Once your system is set, you will rarely call the tech support. The back-end is really easy to manage and have broad capabilities.Relative to Square, the capabilities are so much better and the tech support is great but the monthly cost adds up over time. The cash till functionalities are very primitive and confusing but the system is very fast and very easy to train employees. Prepaid card management also needs work. Overall - so much better than Square and Coffee Shop Manager but also comes at cost. We would still purchase for additional locations we will have in the future but now we know better as to how much it will REALLY cost!

We were a little skiddish about purchasing a POS system, but after discovering the integration of quick books and revel systems, we knew this was for our business. What a great tool to ensure a business runs in a smooth manner!! Onboard get service to training to going live it has been a great experience and we recommend this system to all businesses of any size.

One of the few systems that had everything we wanted built in that was cloud based. System has been a breeze to use, easy to adjust and the one problem I ran into customer service helped fix easy and fast.

We started using Revel for our restaurant about 6 months ago and are very very happy with it. The system is easy to use and the support wonderful.

Solid system. Easy to change. Great service. Really happy

I have been fortunate to be on project teams to review and choose software used by major lending institutions. That experience actually helped me out when looking for a POS system to use at my bar/restaurant. I chose Revel for not only the "back-end" ease of use but also for the ease of the "front-end". I love the system. My staff loves the system. Finally, the customer support really guides through any issue(s) you may encounter. 5 STARS!!.