Revel Systems Reviews | Read Customer Reviews of revelsystems.com

Revel Systems Reviews | Read Customer Reviews of revelsystems.com

Revel Systems reviews

425 approved reviews, newest moderated first

Steve
Jan 9, 2018
You all are exceptionall!
You all are exceptionall. Sometime the first call triage is a little challenging becksse they are trying to understand the issue but after that it’s great!
Response from Revel SystemsJan 13, 2018
Hi Steve, Wow, thank you so much for the kind review! I will be sure to pass this on to our Support and Customer Service teams - everyone works very hard and we love our customers so it is very nice to hear this praise. We are very glad to hear that Revel is working well for you. Thank you again for the review! Cheers, Sarah at Revel
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AnaLisa
Dec 29, 2017
Thanks Revel!
Revel customer support has been such a big help when i've had problems with my system. Unfortunately i've had quite a few issues my POS. i'm almost always on the phone with tier 2 tech support. There is a man named Timothy who helped me fix everything that i was having a problem with. So thank you to him!
Response from Revel SystemsJan 2, 2018
Hi AnaLisa, Thank you so much for your feedback and the review. I took a quick look at your customer service ticket history and I would recommend checking out Revel University: https://revelsystems.com/revel-university/. If you can't find the answer there, then call Support - that should hopefully help you out in terms of phone time :) Glad to hear your agent was helpful! Cheers, Sarah at Revel
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Victor C.
Dec 27, 2017
Dissapointed
I was told my credit card was going to be charge only $211.33 and I ended up being charged $317. I did ask to DON´T apply a hard inquiry into my credit file they said many times it was only a soft inquiry and I ended up getting a hard inquiry. I was told to apply for the service ASAP because it would take over 6 weeks to get everything ready, I did got the equipment with one day of the payment, now i don't know if that was only a sales trick or what... Hope to don't have any more issues in the future.
Response from Revel SystemsDec 28, 2017
Hi Victor, Sorry to hear there has been some confusion about the sales and credit process. Your rep would have explained that the final total does not include shipping, so the discrepancy does come from shipping costs. In terms of a credit inquiry, we do apologize for the misinformation - certain credit card processors do a hard inquiry and others do not. No "tricks" -- just customary processes and your feedback is noted and appreciated. You are welcome to contact your Sales Rep if you have any further questions. We do hope that you enjoy your Revel POS and that customer service exceeds your expectations! Regards, Sarah at Revel
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yahya
Dec 21, 2017
Great reaponse
The system looks fine and the team is responsive. Fast delivery and will definitely recommend it to colleagues and partners. yahya khojah
Response from Revel SystemsDec 27, 2017
Hi Yahya, Glad to hear it! Thank you for the great review! Regards, Sarah at Revel
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Jeunevieve
Dec 21, 2017
IT support and customer service like no other
My direct Connect Jackie was and still is a godsend she helped me purchase the exact equipment that I needed .. I hope everyone that works for revel is as amazing as her .. she hard worker always available , patient, and willing to help and go the extra mile ... I asked to speak to her manager to thank her for her hard work and she said it wasn’t necessary yay I was a pleasure! Like who does that! Wow I wish she was one of my employees .. customer service and IT support is the reason why I chose to work with revel and I have no regrets. My last job used revel and I was so satisfied that I had to use revel now that I have my own business ... best decision ever! Revel- Jackie should be employee of the month!
Response from Revel SystemsDec 29, 2017
Hi Jeunevieve, Wow, that is high praise. Hope we continue to exceed your expectations! If you have feedback for us down the road, please contact [email protected]. Cheers, Sarah at Revel
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Adron
Dec 20, 2017
Trustpilot was very user friendly and …
Trustpilot was very user friendly and straightforward. I would recommend it to anyone.
Response from Revel SystemsDec 21, 2017
Hi Adron, I believe this review is for Revel Systems? If so, we are happy to hear you are pleased with the POS! Cheers, Sarah at Revel
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Al
Dec 20, 2017
My life became so much easier after …
My life became so much easier after revel system it's awesome execellent
Response from Revel SystemsDec 29, 2017
Hi Al, Very glad to hear it! Thank you for the 5-stars! Cheers, Sarah at Revel
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Adam
Dec 20, 2017
The backend of this computer system has …
The backend of this computer system has truly been amazing. With live edits and the ability to view statistics on the go, wherever I am, it has done wonders to see where our company is headed. The customer service has been trustworthy and efficient in helping any problems we need fixed.
Response from Revel SystemsDec 29, 2017
Hi Adam, That is exactly what we love to hear! Thank you so much for sharing your feedback. Very glad to hear that things are going well for your business. Cheers, Sarah at Revel
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