Revel SystemsReviews of revelsystems.com

Initially spoke with Revel Systems on 1/2/18 and explained my system requirements and required completion date of 1/19/18. I was assured everything would be installed on time by Mollie. I submitted all of their documents when asked to and got 1 email from my representative Timothy. Hardware was sent & I paid the full amount for the system then stopped getting responses from Revel Systems. My local representative Timothy did not respond to my emails and Mollie said there was nothing she could do to get my system installed on time. They claimed that I left a document incomplete when their document had a glitch where 1 of the 100+ fields I was required to fill was incorrect and that’s why my system wouldn’t be installed in time. After losing business at our big grand opening event because we didn’t have said POS system, I respectfully asked for a refund and return shipping labels for the unopened hardware. Mollie said it was out of her hands and I needed to email “cancellations” and talk with Timothy but neither email address was answering me. Now I’m stuck in my startup business out over $3000 and still no response 9 days later. I am writing this review to try to get some attention at the company to fix this situation. I see your response below and still have not received any information on how to return equipment and part ways with Revel.

So far I have had Revel in my store for a week. Unfortunately I have had to run Revel live without much training or support, but that was due to an issue with my last POS system and the need to jump into Revel feet first. So far the system itself has been great. The sales team and the training team have been super, with the very limited time that I have had with them while the try to bend their schedules to fit mine with this quick on boarding. The issue so far has been with the support side of my setup. The staff from support have been kind and sound knowledgable, but either there is a lack of updated knowledge on their end or there is an issue with the management terminal pushing changes to the iPad setup. I spend 5 hours in total on the phone with level's 1, 2 AND 3 trying to get my integrated payments system to work, only to finally have a 5 minute call with my Project Manager, who set it up in 2 minutes. Currently I am still having issues with the setting up of my Loyalty Rewards program, only to have my hour and a half phone call with support pushed to a level 2 rep, who was then more concerned that I was on my home iPad trying to test the service at 1:30am than at my work iPad. Hopefully after my full training I will know more about their system to navigate the product without the need to spend hours upon hours on the phone with the support line to implement settings. UPDATE: It turns out a lot of the problems that I was having on my end were not my issue at all, but due to the rushed(in my case of changing from Vend last minute) and DNS server settings not being set properly by support. This was fixed by my project manager. With the amount of options that Revel has within the Management Console it is hard to figure out if you have all of the settings you are looking for turned on, which makes the software hard to use. That is not to say that it is bad software, or that it wont do what you want it to. It will do just about anything, but you need to know where to look to find it. Searching for key words has been a life saver. You can add different coins to the end of day cash out, as the default is(in Canada) is only to count down as low as Loonies. You can add Quarters, Nickels and Dimes....if you knew to look. There were still many issues that were not solved until going through the Management Console training, because of the settings not being turned on from the Admin(Revel only) side of the software. I wanted to add product images on my Customer Display Software, which I had turned on, but wouldn't actually work because that function was not turned on by Revel. The hours of searching and watching videos on the Revel University website have been great in the most part, but it is frustrating when it turns out that you have done everything in your power, and the level 1 Support people say the same, only to find out through your Project Manger or higher up support that they forgot to turn on your paid features. Make sure that they turn on everything for you, the software works great at that point.

Revel is always keeping up with new features and really hears what we, their customers, have to say and suggest about the software.

Always helpful and can answer our questions.

It’s been 3 months since I paid $4400 for a deposit on Revel POS for equipment that still has not been installed by the Revel installer who doesn’t drill any holes for installation and required me to hire a handyman to assist him in my installation. They now have charged me $314 for 3 months rental of equipment which they didn’t install. It took me three months of Revel University figuring out how to input my menu items. You need a programming degree to figure out, they do not install your menu items for you, then you need to put in inventory and recipes and prices of everything, that would take me two years with no assistance, their two hours of training is just to recognize login and basics. It’s way to difficult. Try to contact them for a refund, there is no one to talk to they demand thousands of emails and have you going in circles with numbers that were assigned to another employee that another is using. Meaning I had a number installed in my phone but a message from another city and employee was using that number from Revel, you never speak to the same person twice at the same number. Still awaiting a refund in which they have not given me the address where to return the equipment to. They so far have refused to refund me based on their answer “we are renting you equipment, it’s like renting a car that’s not driven.”DO NOT USE THIS COMPANY!!!!!! 3 months later.... STILL NO REFUND, they received all the equipment back! SO NOT GO WITH THIS REVEL, after going down to the Apple store, they advised me that REVEL has lots of complaints and is not recommending Revel to Apple Customers but suggested SQUARE they are FREE and very simple!

What I Love about REVEL is that every time I call them to ask the simplest question on how to teach me how to change or add anything in my pod system they are always helping me. I love the fact that they do not let you go until they fix the problem that you are having. Thank you so much to the staff for being son patient atleast with me, I love it.

On support for less than a minute and had my answer!

I love the system and the information it provides, it makes everything easier my only complaint is about backend training. I feel like there are too many steps involved to add menu items and navigate backend issues.