Revel SystemsReviews of revelsystems.com

I just purchased Revel to replace our old POS. Working toward our Go Live date, I’ve been quite happy with everything, with one exception. The only suggeston I have toward improving, would be that you hire enough sales staff so that the reps have time to respond to phone calls, texts and emails. I called and texted multiple times, to multiple contacts, every day last week, about an urgent issue. Everyone I’ve interacted with at Revel, including my reps, has told me it is imperative that we resolve this issue in a timely manner, if we want to be able to keep our go live date. I’m a bit disappointed in the support the sales team has been able to give me there. I do realize that they have been very busy. If not for this issue (that has happened before during the sales/purchase process), I would gladly award five stars. I’d really appreciate it if someone could contact me ASAP.

Exceptional service. Excellent response times. Friendly and profressonal.

It took a little time to figure out if I could trust what I was being told. Being a first time POS customer I was bombarded by different companies trying to convince me they were better than the other guy. When I would bring up that I was looking at REVEL the comments just got stronger and more focused in an effort to move me away from considering REVEL. I was even sent published business articles that questioned the REVEL's business solvency.. This was all very confusing. The demo's, conversation with REVEL's representatives, and collateral's were useful and important but didn't differentiate REVEL from the hordes of competitors that had the same script, collateral and demos. What finally made the difference for me? I was in a conversation with Chase bank about credit card processing. In this discussion I was being instructed about POS companies and how they are really trying to get taped into you credit card processing. During the this discussion the chase rep spoke favorably of REVEL. This differentiated REVEL from the rest of the pack. I figured that if an institution as big as Chase Bank was working with REVEL enough for it to be used as a favorable example in a open conversation then there had to be more to REVEL than I was seeing. I went back and studied the collateral, watched the website videos, went to YouTube and watched all those videos too.. In the end as I got more educated and worked with REVEL's sales rep more closely I saw a different REVEL emerge from the data. REVEL was the type of system I was looking for but it wasn't apparent at first. The point I want to make is that my understanding of what REVEL does, is, and can do for restaurant didn't come form standard collateral's and sales talk. This stuff only put Revel on par with everyone else. What did it for me was that an institution that I trusted and was working with was using REVEL as an example of a POS vendor they work with regularly. This put them in a different light and I dug deeper to understand the ROI I would be getting if I invested in REVEL.

Skip worked tirelessly and patiently to give us all the detailed information we needed to make an informed decision. He gave us 2 demos and walked us through the process carefully. He was available continuously for two weeks almost daily, returning phone calls and emails within minutes. Texting us when he was unavailable to let us know. He remained cheerful and considerate throughout all our demands on his time. Because of his service we feel very confident that we made the best choice for our bar. We really appreciate all of this Skip, thank you.

easiest implementation process ever!

Revel Systems is the next generation of modern POS, Intuitive and customizable on demand.

Getting started with Revel was a pleasure rarely found in B2B sales. I expected a high pressure sales experience and instead received professional, straight forward answers to all my questions and assistance through every step of the process.

The implementation process with Revel has been frustrating. Beginning with the DocuSign process that would not allow me to submit my contract (probably a sign). The DocuSign would only allow me to submit until I put my social in the title box. I was told by my sales rep that there was an extra space after my social creating the error, not the case. It wasn’t until i realized the error was specifically targeting the box that i’d Listed my title. After acceptance, I was told that my card was declined. Although, I knew more than enough funds were available, I called my bank and was told that they could not find any attempt by revel to charge my card. The next day, the card was processed for $40 more than what I agreed to. The following day o began receiving reminder emails to pay my invoice?? Once i was able to log into my mnagement console, I realized that I only had access to 1 of my 2 establishments. I reached out to my sales rep and was told to call Support. I was I formed by Support that There was a billing issue with the 2nd establishment. After reviewing my sales contract they determined that I did not owe any money to Revel and the 2nd establishment was activated. I have yet to begin processing my orders through Revel but I can only hope for better. This has been a pretty painful process. For a company that talks such a confident talk about the benefits of using Revel vs square, I expected much more. Unfortunately that was only the case. I will be the only food truck to use Revel in my area and hoped to benefit from your referral program, however, refuse to suggest any small business switch to Revel at this time.