Retro vGamesReviews of retrovgames.com

They take your money and don’t ever send you anything. Crooks. How this place is still allowed to operate is sickening.

DO NOT BUY FROM THIS COMPANY. Thier products are often not functioning and their customer service is non existent. I purchased something from them almost a month ago and it doesn't work. I have been trying to return this thing for almost a month. They don't answer the phone or return voicemails or texts. I will never buy from them again.

I purchased a N64 bundle as a Christmas gift and they sent a broken machine. After a month and a half of getting this fixed, they have still not fixed the problem and have gone ghost for the last two weeks. This business is terrible and does not deserve your money, time, or stress. Clearly this is a recurring issue. I filed a complaint with the Better Business Bureau and suggest everyone with a bad experience do the same.

absolutely disgusting business. sent me broken products and since they are just a drop shipper they charged me much more than the product should have been (the actual shipper included a receipt). do not give your money to this scumbag

This is just a dropshipping scam - they buy an eBay listing and tell them to send it to you, and keep the difference in price. I know because I received a package that had info for an eBay shop both on the return field and on an inside card. RetroVGames doesn't actually do anything themselves, they take advantage of people not finding better prices and rake in the free cash.

This website sucks. My stuff didn’t work. I ordered a Wii and a bunch of games and stuff to go with it. It took 6 weeks to receive my items in separate packages. They had no problem responding at the time being and said I can ship my order back in full and receive a refund. I’ve been contacting them non stop for a full month and now they are having a hard time replying since they received the items and don’t want to give me a refund. The only times they have replied is to ask for me to tell them what items I sent back as if they never picked it up from usps and went through it. Completely unprofessional and no one should order from here.

If I could give it 0 stars I would. I rarely review any companies, but with Retro Vgames, it's been a horrible experience. Charged mid range for the products I received, with extremely low quality return. One of the games I ordered didn't even work and they were planning on sending it back to the seller so they can potentially use it to scam again. When communicating with the customer service, they "lost" my communication thread 3 times. They are a awful company, and I wish I didn't have to say it.

Bought two "refurbished" Wireless PS3 Controllers from Retro V Games on Dec 26, 2025 (order #710697)—website promises 1-year warranty and 30-day refunds. Arrived Jan 3, 2026, and both were trash out of the box: one with ghost inputs firing random buttons, the other with a floating left thumbstick that drifts. Emailed them Jan 4—no reply. Called their line (423-873-8768) multiple times (Jan 8, 20, 26); it loops voicemail and hangs up. Got two dodgy callbacks from a masked WA number (206-589-3852) saying "wait longer" and blaming "spam folders," then a Jan 21 email asking to resend "lost" info (while replying to it). Crickets since. This is straight-up fraud—drop-shipping items without testing, then dodging accountability. Avoid like the plague; I'm out $98.16 and escalating to BBB/Amex. Do not buy here.