Nadeesha G.
Extremely unprofessional service
Extremely unprofessional service. Highly disappointed. Initial draft resume had multiple errors including trivial spelling errors. I immediately requested for a refund and I have not been refunded my money ($129) for over 3 months!!! Duke Bosemon (Account manager) and Ethan Gallagher (Customer Support) have promised me a refund every time I contact them but I am still waiting. If you are looking for professional work I would highly recommend a different company.
Response from Resume ProfsJun 17, 2020
Dear Nadeesha Gunaratne, We are really sorry to hear about your terrible experience. Our processes have been delayed of late due to the Covid situation since our writers are working from home. It sounds like the document you received from our team was not in line with what you were expecting. We are really sorry to hear about the hassle. Our customer care manager, Duke Boseman, would like to personally speak with you. Will it be possible for you to kindly get in touch with me at [email protected] and send me your User Name and Order ID? I will review this matter personally and raise a dispute to ensure that you and no other client in the future has to face the same issue. Best regards, Eliza Brooks