Resume ProfsReviews of resumeprofs.com

The consistent back and forth with Jeff, pointing out inaccuracies in drafts, over and over again, and STILL the final product was not correct was beyond frustrating. I'm not sure if it's a language issue, or if the people doing the work are not qualified. The final templates are outstanding, but the content of the product is wrong. I had to fix it myself, which I should not have had to do when hiring a professional resume company. Would not recommend. Not worth the money, time or effort.

Seems this company did have some good reviews. I wonder what the professional level is of those who have given stellar reviews. Also seems that this company is falling in quality in the past couple of months. I was impressed initially with the chat which did not rush me on purchasing, They answered numerous questions and were quite patient. This is the reason they get one star. Then everything from the purchase goes downhill... Most of my issues are the same that I am seeing others having and their posts here are later than my original purchase date of Wednesday June 17, 2020. I filled out their questionnaire and provided a copy of my current resume. Issue #1. I was told I would get a consultation with a technical writer to gather info from me to put the resume together. ... never occurred. Issue #2. I was told I would receive a rough draft within 2 business days from the date of purchase. After asking Friday (6/19) We are still working on it you will receive shortly... Asked again on Monday 06/22... we are still working on it you will have it shortly. That is what you told me on Friday. It is in QA. Ask again on Tuesday (06/23). We are almost finished... I started pushing harder. Got lame excuses - because of COVID-19 it is taking us longer than our normal turnaround time. Excuse me COVID-19 has bee here 3+ months, we were well in to the throws of it before you quoted me a 2 business day turnaround. Issue #3. Finally late on Wednesday 06/24) I was delivered what they called a rough draft. So what they did in one whole week was never contact me for the consultation, took the 2 page resume I PROVIDED THEM and cut and pasted parts and pieces into what looked to be a MS Word template. Very cheesy and unprofessional looking... I might accept a resume like this from a 12-16 year old wanting to do babysitting or mow my yard..... Issue #4. I exclaimed immediately at the unprofessional "resume" delivered and said due to there inability to fulfill / deliver what they said in the purchase negotiation i wanted a refund. Now I am haggling with them each day since then about getting a refund and getting bizarre answers like it takes 7 to 10 business days to process a refund. It took them 7 to 10 seconds to charge my credit card. Today (6/29( I am told I will have a reference number by Thursday so I can track my refund request... Not I will have a refund.. .I can track my refund request... How many weeks or months later and how much more work does it require from me to get my refund. I told them refund by today (06/29/2020) or I file a BBB complaint and call the Credit card company to stop payment on the purchase. If these posts are editable by the submitter I will gladly update and report any additional interactions with this company - favorable or unfavorable. If they can not be edited by the submitter I will submit another review and use the same title. My advise is just like my title says... Not a company for a professional and not really sure if you are not a professional if the resume you get from them will get you past ATS, and if it does the looks of the resume is so appalling I am not sure you will get a 5 second glance before it is rejected. 07/02/2020 - Update. I looked at my credit card and I have been credited back my purchase. So I will boost them from 1 star to be 2 stars. BUT ... be careful choosing this company. Still seeing lots of reviews where they "parrot" your words in their template and do not deliver on the time they state.

I received the resume services through Resume Profs a couple of months ago. The process was cumbersome because I would ask questions over email and it would take a day until someone got back to me, I would try the chat for that as well and would get responses but usually, every question or change took a full day to get resolution. My resume process was a few weeks as a result. I have now applied to well over 250+ companies for Human Resources and or Executive Asst/Office Manager type roles and have received 0 interviews in 3 months. Despite their criticism that my original resume did not have enough key words to push me through the system I find if I use that for the same company to apply with, I will get a response on that resume and not on the new one. I withheld my review until I was able to test the effectiveness, even though they messaged me constantly to make sure I would review their service. All in all, I will have to say this was not a good use of my limited funds and I am having to use my old resume to get any traction with my job search. Update to respond to company reply: this was pre-COViD, please do not use the global pandemic to dismiss or excuse peo-customer service.

After initial phone conversation everything else had to be forced to be completed when promised. First draft was less professional than elementary school writer, only after asking for refund did I receive an acceptable product. The content was purely made up never had a phone interview to confirm anything that was to be written. This company has a lot to learn my suggestion is to keep it moving and look for another !