ResparkedRediscover the Joy of Creating 🎨At Resparked, we believe that everyone has a creative spark waiting to be reignited—and that’s where The Customizer Engraving Pen shines. Designed to make crafting effortless and fun, this tool brings creative activities within reach for anyone.
Resparked (resparked.com) has 447 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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William C.
THEY messed up in duplicating an order I placed. THEY were gracious enough to provide the return shipping info, and to take care of the charge on my Discover Card. In the long run, "Respired" made everything correct.
Response from ResparkedMay 22, 2026
Thank you for your patience and for sharing this, William! 🧡 We're glad we could get everything sorted out for you.
Victoria J.
They are very nice & helpful. They have an increasing amount of various kinds of projects that one can etch designs on: a lamp, glass botttle, a coaster set, leather wallet and other leather & other items, a variety of stencils, Lots of ideas for the crafter and ideas for gifts personalized with the etcher. They've added more projects, though one can etch on anything (glass, stone, wood, acrylic, plastic, leather & more). They give lots of ideas on their website. They reply in a timely manner to emails. They're always ready to help with projects or just ideas for projects. One I want to try is etching a face on a short tree branch. I'm not describing it well, but it catches my eye everytime i see it. They have things you can further personalize or decorate your project with: fairy lights, great for the bottle,and other items, paints, and a huge amount of bits to use in the etcher for every surface. They have various sets of bits so you can get just what you need for your project or you can get a huge set & be ready for anything. You can be as creative as you want & their site is great for the imagination. Overall a great co to deal with.
Response from ResparkedMay 22, 2026
You've described the Resparked experience better than we ever could ourselves! A face etched on a tree branch sounds absolutely amazing by the way — we need to see that when you make it! Reviews like yours are exactly what keeps us going — thank you for being such an amazing part of our community 🧡
Joseph W.
Fantastic customer support.
Response from ResparkedMay 15, 2026
Thank you so much! We’re thrilled to hear you had a great experience. Our team is always here to help you stay creative. Happy engraving! ✍️✨
Merel van den D.
My pen broke the second day I used it, and it was a Christmas gift so I had little hope that I would get any support. I was SO wrong. I emailed support asking if they could help me fix it, and they first responded with a small list of information they needed to help me further, including a video of what was going wrong with the pen. Maybe like 15 minutes after I sent them the information I got an email saying a new pen was being shipped out to me for free AND including a compensation gift for the trouble it caused me! I’ve had some terrible experiences with customer service recently and Resparked reminded me that there are still companies out there that genuinely care about their customers!
Response from ResparkedMay 15, 2026
We're sorry your Customizer broke so soon, that's absolutely not the experience we want for any of our clients— but we're glad our team was able to turn it around for you quickly! 💛 This is exactly what we strive for every single day — making sure every single person who joins the Resparked family feels genuinely cared for and supported, no matter what!! 🌟 Thank you for giving us the chance to make it right .
Kariko
I had an issue with my product, sent in a message to their official Instagram account and was contacted back less then an hour later. I haven't met better customer service in my life. Great company and even greater employees. Shout out to Taylor who helped me out :)
Response from ResparkedMay 8, 2026
This made our day, and we’re so glad we could help! We pride ourselves on being there for our creators, and I’ll be sure to pass that shout-out along to Taylor—she’ll be thrilled to hear this. Happy engraving, and thanks for being part of the Resparked community! ✍️✨
Dheivanai
The product n timely delivery
Response from ResparkedMay 8, 2026
We're thrilled you're happy with the product and its timely arrival! We can't wait to see what you create—feel free to share your first project with the community! ✨
P. G.
Although my engraving pen stopped working 7 months after the purchase Resparked was very easy to work with. After I answered a few questions and sent a video they were quick to decide they would replace it at no charge. It definitely was nice to get good customer support! Not so commonplace these days. I certainly recommend Resparked for your creative needs.
Response from ResparkedApr 30, 2026
Thank you for your review! 🧡 Great support it is the standard for us, not the exception! We’re honored to be part of your creative journey . Keep up the amazing work! ✨
Don M.
We had purchased 2 of their Customizers and had problems with with them. They stood behind their product and rectified the problem in record time, without any hassle. Despite the product issues we will continue to use their products. They are a bench mark company with respect to CS that exemplifies how CS should be handled
Response from ResparkedApr 30, 2026
That is so incredible to hear! 🧡 We truly believe that how a company handles a mistake is just as important as the product itself, so hearing that we’ve become a "benchmark" for your customer service experience means the world to us. Thank you for your loyalty and for sharing your experience Don 🫂
