Jacqui O.
Defective product
Received the engraver pen as a present and didn't have a "project" to use it on.... used the pen on and off to practice ( like literally a half hour of use)... and finally found a project to work on past the 1 year warranty period. The pen didn't hold up and died mid use. I reached out to customer service and was told yes, your pen has a rare defect, but since outside the warranty, the best they could do was offer me a new one for $30 plus s/h. This was inn spite of being told.. sorry, we sold you something that is defective. Regardless of whether communication is via telephone, email or social media chat.. the response is canned and never changes. They don't stand behindtheir product. Worst customer service experience . EVER.
Response from ResparkedApr 28, 2026
Hi Jaqui, we appreciate your feedback. Our team is trained to provide consistent solutions on each situation possible. In your case, the warranty was expired, which is why you’ve received the same information across our channels. Since your Customizer is nearly 1.5 years old, it is significantly outside the one-year manufacturer's warranty. While we cannot offer a free replacement for a product this far out of warranty, we did provide the discounted offer because we value you as a customer and want to see your project completed. We’re here if you’d like to take advantage of that option! ✍️✨