ResparkedReviews of resparked.com

I love using my Engraver! I was disappointed when it just quit working but the response by the company was so quick, caring and fast! I had a replacement being sent out immediately. Their customer service is excellent and could give lessons to other companies on how to treat their customers! I’m back to creating with this versatile tool. Great for people with bad hands who find using a standard rotary tool difficult.

Grateful for the quick response and help. As it turned out, my charger had failed. With the information given, I was able to find a proper replacement. Now, I have my engraver back! Thank you!

Customer service is outstanding. Solutions are readily available and the process to report issues is very well organized. I’m a Veteran and I LOVE the customizer. It helps with coping with PTSD.

I asked a question about my delivery and had the fastest response ever. That's customer service. Thank you again.

Question was answered very quickly and I’m happy so far with the “Customizer!”

I had an Engraver that stopped working. I sent an email, to enquire what the warranty status was. I received an email from MJ from at resparked.com asking for certain information to be sent to him, along with video of the problem with my engraver. I had, unfortunately, just been admitted to hospital with pneumonia after I received that email. I advised MJ of my personal status, and he was very supportive, saying that I should concentrate on getting better, and that I could send him the details, after I was discharged from hospital and was able to do so. I did this, but MJ was unable to open the videos that I had attached. I got my daughter to help me link the videos, so that MJ could open them. She, being younger, and a little more tech savvy than me, did so, but again MJ was unable to open the videos. My next step was to approach a neighbor, whose son, just finishing High School came over, linked the videos, and I sent them to MJ. He was then able to open the videos and take action he thought appropriate. He advised me that they would send me a replacement, along with a gift (a template for Mandalas) for the inconvenience. Throughout this entire process, MJ was understanding, supportive, genuinely caring and provided the most efficient service, that I have received from any organization, in my 77 years. In my working life I have worked in Purchasing, Materials Management, Supply and Customer Service roles, and I was stunned at the thoughtfulness, understanding and total commitment to the customer's interests and needs, that was provided by MJ of resparked.com.

Honestly, when I first reached out I had very low expectations. I had never heard of your company and was gifted an engraving pen from a friend who said he saw an ad online. I almost didn't reach out because of those reasons. I'm glad I did because you all were extremely prompt in response and very helpful with troubleshooting. Once we found out the item was faulty you offered to replace it immediately. Amazing service! Thank you

After about 8 months, our engraver wouldn't charge. I contacted customer service, and they very quickly arranged for a replacement to be sent, and sent along a bonus stencil kit, too! All very efficient, super helpful, and beyond the call of duty. A level of customer service rarely seen!