ResparkedReviews of resparked.com

The first tool I received did not power on. After reaching out through email to the Respark team, I sent in a video and description of the problem with the tool. They immediately sent me another one to replace it. It works great and I have already made some fun gifts and prepare to gift the tool with those gifts to the person who I intended it for. I know they’ll love it. Thank you Respark!

I feel like I was completely scammed and am actually embarrassed that I gave in. The positive is that the customer service person I worked with was very responsive and kind. I ordered the basic kit. The next day, the extra bits were mysteriously added to my order and charged separately. I immediately contacted support, and they told me it was too late to remove that from my order but assured me I could return it once it arrived. I received the order and was given a quick, easy way to return it. However, the return site offered me $33.98 for the item I never ordered after they had charged me $52.50. I went back and forth, and the final offers were to return the whole order, get ½ of the $52.50 returned to me, or do the return for $33.98, and they would give the rest after that. I didn’t trust I’d receive the returned money, and at this point, I’m exhausted, so I just took half of the $52.50. I feel like I was scammed and am tired of the back and forth, and feel stupid for falling for it all. Again, the customer service person was nice, but I will never purchase from this company again.

Quick response to questions and caring thoughtful answers.

Team was very helpful in solving my concern in a timely manner

I feel this was a bait and switch operation. l ordered 2 engravers with 30 bits. Supposedly, due to a processing error, I was shipped "The Special Edition kits with only 15 bits - but hey these are (improved) bits", and at no extra charge to me. Right. There is nothing special about the cheap kits I received. If the kits I received are improved, I would hate to see what the original is like. Very cheap engraver, and the included extra accessories are also cheap trinkets. It's not worth the effort of returning the kits. Money is only refunded after the items are received by them and of course there is a restocking fee deducted from your return. So, I'm out $100+ before Christmas. Anyway, they probably will just turn around and ship them out to some other unsuspecting sucker.

Very impressed! Great customer service. Very fast shipping. I can't wait to see my Daddy's face when he opens his gift this year.

Clear product description, fast posting, and very helpful, thorough support.

I ordered the Resparked customerizer engraving kit through Amazon and due to a glitch with Amazon, and no fault of Resparked, the order was delayed. I reached out directly to Resparked and they were extremely responsive and had the order shipped out the very next day! Excellent customer service and a trustworthy business. Happy to support this small business.