ResparkedReviews of resparked.com

I was gifted an engraver a year ago this Christmas and when it suddenly stopped working, I assumed it was just a loss. However, this year, I reached out to the team and asked if there was something I could do to fix it and to let them know there was a problem with the product. I didn't expect much, but it was important to me that they know in case there were other customers with the same issue. I was very pleasantly surprised when I not only heard back from the company, but was assisted with a discounted purchase of a new engraver. I was informed of the 1 year warranty. I had assumed it would be a 60 day or even 90 day warranty. I will continue to do business with this company and have raved to friends and family about this wonderful, EASY process. My hat's off to this entire team!

I had purchased from Resparked for my husband's Christmas gift, but accidentally had a typo in my delivery address, which made it undeliverable and was sent back to Resparked. I messaged their customer service as soon as I saw the item was being sent back, and within 12 hours, they'd responded with multiple options for resolution. Blossom, with their customer service team, was so responsive and worked with me to get a new item sent. AND it will arrive in time for Christmas. What started as a panicked event turned into arguably the best customer service experience I've ever had, all through virtual communication.

Update: Respark customer service was prompt and friendly - thank you! Clara followed up and checked that the order arrived safely (which once it is in the delivery company's hands isn't even their responsibility). I really appreciate this. The order has arrived in time for the holidays and the packaging looks secure. I'm excited to share this as a gift. As of now (December 19th) my order has not arrived and appears to be stuck in another province. I ordered November 29th and delivery has been listed as December 5-17. I've contacted customer service and they said they were looking into it. If I receive a response or the item (a present for Christmas), I will update this review.

I was missing part of my order when it arrived. I contacted Customs Service who, after getting some details from me, was very quick to correct the error and get my missing items sent to me right away. The engraving pens seem to be high quality for my needs.

Resparked was friendly and helpful when our order was sent out incomplete. They emailed quickly and their request was easy to understand. Following corresponding emails came quickly. I highly recommend this company

I mostly communicated with Blossom who was great. She was totally responsive and understood the situation I was in. If my package had gotten lost, I was confident she help see the whole thing through completely. Thank-you Blossom. Tell your boss, if you have one, that you deserve a raise! Sincerely, Jeanne Guy

My product was faulty - and on reporting this to the Resparked customer care, they LISTENED and responded promptly offering a replacement and upgrade. I actually was so surprised as I don't think i have EVER had such FABULOUS customer care. In fact - I did not quite believe it until I received the actual replacement: it arrived with everything they promised. AMAZING!!!!!!!

I saw an internet offer from a company I didn't know: Resparked. Their offer of an Engraver Kit sparked my interest. I knew one would be a good Christmas gift for my adult daughter who has an artistic talent. I decided to order, but I wavered back and forth on the quantity, did I want one for myself? I decided i did. The single Engraver was promptly delivered. I doubled checked my order and I had not ordered a 2nd one, A quick email to Resparked and a prompt reply, they allowed me to order the 2nd Engraver at the discounted price.