ResparkedRediscover the Joy of Creating 🎨At Resparked, we believe that everyone has a creative spark waiting to be reignited—and that’s where The Customizer Engraving Pen shines. Designed to make crafting effortless and fun, this tool brings creative activities within reach for anyone.
Resparked (resparked.com) has 447 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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cindyharwoodgmail.com
I had s fast response of items they needed to get a refund for a defective engraver that stop working within 2 months I sent the information and within a few days I had my refund I appreciate the fast service
Response from ResparkedMar 9, 2026
Hi Cindy! We truly appreciate your understanding and your kind words about our service. We hope to see you again soon! 🧡
Karen A.
I reached out to Resparked concerning a charging problem with the engraver. They immediately got back to me and sent me a replacement, in fact the upgraded version. The engraver itself works pretty amazing so I am thankful for the replacement!
Response from ResparkedMar 9, 2026
Karen, thanks for sharing your experience! We’re thrilled to hear that you’re enjoying your new Customizer.💖 You’re very welcome to join our Facebook group and share your projects with the community here: https://www.facebook.com/groups/981288916576523
ken C.
First, I loved the possibilities of the product, the Customizer Engraving Pen. I had fun getting started with it, but then it quit working. I called customer service and expected little. I was very surprised to get a response within about 15 minutes and then the agent asked for specific information like order number and a video of what was wrong. Again, I expected to wait days. I got another response the same day and the good news that I would be receiving a new product, even an upgrade. I am excited to get the new tool and see what it will help me do.
Response from ResparkedMar 9, 2026
Hi Ken, thank you for your understanding and cooperation! We apologize for any inconvenience and truly appreciate the chance to fix this for you. We’re happy to know the new upgraded Customizer reached you and hope it’s helping you get back to exploring all the creative possibilities you were excited about! ✨
Audra F.
Great customer service! They were very fast to respond when I had questions. Shipping was fast and such a fun product.
Response from ResparkedMar 9, 2026
Hi Audra! Thanks so much for your kind words. We work very hard to respond as quickly as possible, so it’s truly rewarding to hear that it made a difference in your experience. 💖 We’re also glad the shipping was fast and that you’re enjoying the Customizer. Happy engraving! ✨
Melissa D.
I got this for Christmas and I love it but after a few days it stopped working. I contacted the company and they were amazing and very helpful. Its been almost two months now and I use it every day and couldn't be happier.
Response from ResparkedMar 9, 2026
Hey Melissa! We're very sorry for the drawback and thank you for allowing us fix this. It means a lot to hear you’re enjoying the tool and using it every day now — that’s exactly what we love to see. Please feel very welcome to join our Facebook group and share your creations with our community: https://www.facebook.com/groups/981288916576523 . We’d love to see what you’re working on! 🤩
zach H.
Customer support resolved my issues quickly. Follow up emails were informative.
Response from ResparkedMar 9, 2026
Zach, thanks for your feedback! It's nice to read that the team was able to resolve the issue quickly and that the follow-up emails helped along the way. Feedback like yours encourages us to keep improving and supporting our customers the best we can. 😊
Louis L.
Teoh support suggested a fix that may work before ordering parts. I did it and it worked but I still ordered the parts. Thank you for the support.
Response from ResparkedMar 9, 2026
Hi Louis! Really appreciate you giving the fix a try — glad to hear it worked. And thanks for your trust in ordering the parts as well. 🧡 If you ever run into questions or want help getting the most out of your tool, feel welcome to contact us.
TheSillydave
Great service in replacing
Response from ResparkedMar 9, 2026
Hi there! Thanks so much for taking the time to share this. We're really glad we could help with the replacement. If you ever need anything else or have new projects in mind, we're always here to help. Happy creating! 😊
