Residence SupplyReviews of residencesupply.com

I purchased a chandelier a few months ago for over $1000+ dollars. It arrived months later. I have only had it a few months and all the lights just stopped working. I called Residence Supply to exchange the light but they informed me that basically they will not help me exchange it and that they don't guarantee any product after 30 days. I have found the product to be badly constructed with bad wiring. I will not ever buy from them again.

Ordered a wall sconce and was very disappointed. Quality of the product itself was very cheap and the finish was peeling off and the packaging was full of plastic and polystyrene with Chinese writing all over the box - clearly just drop shipped from China. The worst point was that I later found out that the lamp was actually a copy of a reputable designer in the US called Allied Maker......beware customers.

I don’t even know where to begin because this has been, without exaggeration, the most infuriating, disorganized, and blatantly dishonest experience I’ve ever had with a company. I placed an order with Residence Supply on June 19, 2025, after a lighting consultation with an advisor we will call advisor 1. The order included an embedded track lighting system that couldn’t be configured online without help — specifically, I needed advisor 1 to determine the correct Lutron driver based on my dimmer setup. That’s the only reason I went through a consultation. Advisor 1 confirmed the configuration and placed the order himself. At the time, I was told to expect delivery in 10–20 business days. Today is JULY 17, and I still do not have a tracking number, a shipping confirmation, or any honest communication whatsoever. The Full Timeline of This Disaster (All Calls Recorded): • Order placed: June 19 • Estimated delivery: 10–20 business days (should’ve arrived weeks ago) I began reaching out through every possible channel: • Online chat: July 9, 10, 14, and 15 (spoke with Advisor 2 and Advisor 3) • Phone calls: July 2, 11, 12, 13, 14, 15, and now July 17 • Emails: No one replied with any actual substance. I sent multiple messages, including one stating I would cancel the order if no accurate update could be given. Every time I called or chatted, the same useless line was repeated: “Your order is processing. There is no ETA.” Which is just a copy of what I can already see on the tracking page. Zero insight. Zero help. When I pushed for more, I was told: • “We’ll reach out to the supply/production team.” • “You’ll receive a follow-up email by the end of the day.” Not ONCE did anyone follow up. Ever. Then It Got Worse: July 15 I called again and spoke with Advisor 2, who finally admitted she saw my email about canceling the order — but “hadn’t had time to respond.” She said the delay was due to Advisor 1 not knowing which dimmer I had. That made no sense — Advisor 1 placed the order after our consultation specifically to confirm the driver for my Lutron dimmer. I stayed calm and said I’d wait on hold until she got clarification. She agreed and said if we were disconnected, she’d personally call me back. What happened next? I was put on hold for 45 minutes… and then the call was ended. Not dropped. Ended. And no one called me back. I immediately called again and spoke with Advisor 4, who said Advisor 2 was now “on the phone with another customer.” I explained how ridiculous that was — I had just been on the phone with her moments before. Advisor 4 then said I’d get a tracking number by the end of the day. That was 48 hours ago. Today: July 17 — The Plot Twist That Proves This Whole Operation is a Joke I called again and was connected with Advisor 5 — and this is where things went from bad to truly unbelievable. Advisor 5 was the SAME PERSON who hung up on me two days ago. She answered the phone and immediately sounded nervous and caught off guard. I asked her why she never called me back, especially after promising she would. Her response? “Your internet was broken.” Excuse me? I wasn’t on a Zoom call — I was on the phone, and she was the one who put me on hold and disconnected the call. I have the phone log and recording to prove it. There was nothing wrong with my phone or internet. She just didn’t want to follow up and made up a ridiculous excuse instead. Yet again, I was told I’d get a tracking number by the end of the day. Yet again, I didn’t. Summary: DO NOT TRUST THIS COMPANY Residence Supply is either: • A completely dysfunctional and dishonest operation, or • Knowingly misleading customers to buy products that may never ship. They’ve: • Lied to me repeatedly • Failed to follow up after seven phone calls and four chat sessions • Ignored multiple emails • Hung up on me after keeping me on hold for nearly an hour • Lied about why they never called back • Promised multiple tracking numbers that never materialized And throughout all of it, no one from production or logistics will speak to customers, no one is accountable, and I’m left holding the bag during a time-sensitive renovation project. What I’m Doing: • Filing complaints with the Better Business Bureau and Federal Trade Commission • Preparing a chargeback through my credit card company • Warning others on every platform possible Save yourself the headache, money, and disrespect. Do not trust Residence Supply. They do not deliver — and they do not care. Update: Advisor 1 I spoke to reached out and did amend the situation when he saw his name was listed on the review. I was able to cancel the order very quickly and get a refund. Upon further investigation of this company - I found out they order all of their products from Alibaba and reached out to their supplier directly. Paid 1/5th of the price I paid and delivery was much faster.

I bought 2 beautiful dimmable fixtures that didn’t dim but blinked on and off. Company lied and offered suggestion but none worked. DO NOT BUY FROM RESIDENCE SUPPLY!! Cheap Chinese fixtures don’t work and customer service non responsive and dishonest. SCAM SCAM SCAM SCAM!!!

First shipment didn't arrive after several weeks of being "Out for Delivery." I "found" it in the warehouse, connected with Customer Service, and they never found it. They sent out new ones. When those "arrived", they sat in the warehouse... I contacted CS sooner. Helpful CS person got it delivered. When my electricians arrived, they told me it wasn't compatible with American electrical. CS ignored my first three requests to return, then I received several emails saying it could be altered. Not according to my electricians - and I know who I trust. THEN, they told me I couldn't return it because the return rates were only effective for two weeks from date of order - recall they discovered it missing almost six weeks after the order date. They told me they'd reconsider the two weeks, but I'd have to pay a 50% restocking charge. I wonder how they live with themselves.

DO NOT BUY ANYTHING FROM THIS COMPANY. Please for your sake read the reviews. I placed a $4,200 order. I bought “polished brass” outlets and switches on the website. The items showed up and they are all brushed brass. When selling the items they labeled the products Polished brass, when something is polished, it is shiny and reflective. What I received is a matte brushed finish. This is an INTERIOR DESIGN supply company, and they don’t know how to or simply don’t care about labeling their products the right was. Anyways, you’d think they’d say oh our bad and take the items back. But they’re intending to stick me with the $4,000 order of items that are not what I paid for. They said all they will do is exchange but the other designs don’t work with our remodel scheme. Residence Supply in so many words says too bad we’re going to keep your money one way or the other. This is a scam company and I highly recommend that nobody support them as their customer service level gets an F-. They do not care about you, they don’t own their mistakes and all they want is your money.

DO NOT order lights from this company!!!!! I ordered three and all three boxes were smooshed when they arrived and one of the lights was crushed to pieces. After two weeks of going back and forth with the company, they have not sent me a replacement and want me to send the crushed light back to Russia before they send me another one even though I purchased 100% damage protection with my order. On top of that, they sent me a return label from a shipping company I’ve never heard of and haven’t given me any information on how to drop it off or have it picked up. NIGHTMARE 😫😫😫😫😫

The item I received was damaged and significantly lower quality than advertised. It was cheap plastics and thin aluminum. I paid $260 for a product that was easily $50 from AliExpress. Then the return only offered me $140 back even with the damage claim. All around scam!