Residence SupplyReviews of residencesupply.com

Check their refund and return policy first and make sure your item is correct. If you're uncertain - just buy from some where else and save yourself the headache of going through a return with them - they will find a way to rip you off.

I ordered a light switch and a dimmer, not knowing the quality in person. I saw that they had a 14 day return policy so I thought no biggie. I'm not happy with the quality. It costs $70 for a "restocking fee" and I also have to pay for my own shipping on top of that. I would have NEVER ordered something so expensive without knowing returning would cost almost the entire product. Absolutely not worth it.

I ordered five Mylo Handle and Lock worth $700 over two months ago. All five pieces arrived broken. Since then, I submitted all the photo and video evidence of what they asked for, and they still have provided no resolution. Moreover, the support team has stopped responding to my emails.

THIS COMPANY IS AN ABSOLUTE JOKE. Some of the worst customer service I have ever experienced. I am an interior designer with a trade account with Residence Supply, and ordered dimmer switches for a client`s project. It said nothing about them being backordered when I placed the order and then after almost a month later when they still had not shipped and I reached out to customer service, only to find out they were backordered. They finally arrived too late so that I could not use them on my project and when I went to return them was told I was responsible for the return shipping cost as well as the restocking fee. That is insanely poor customer service especially for a trade account. I will never use this company again because of how terrible their customer service is.

Stay away from this web ! They are very unprofessional and the product in person is very cheap I purchased 2 Ligths a light that said 2 weeks to delivery, has been 2 and half month and still don’t have the light , the other one said Cristal glass and it’s plastic .

Save your money. Don't buy from this shady company. I ordered three pendants, advertised as 9.8 globus pendant, price was $2100 each. The first three light from my initial order were okay. I ordered 4th one of exact same size and style, the light came look nothing like picture, and much smaller than the previous pendant i purchased, y it is measured at barely 7" diameter and not 9.8" as advertised. So it is tiny and rediculous. I sent photo to show them hoping they would make it right. The issue is obvious yet they refuse to accept their mistake and send replacement. At around the same time I also ordered sconce $1375.00. The sconce came broken, i reported the issue, they did nothing about it. Company like this should not be allowed to continue to scam consumer.

They dropship from China and the quality is terrible, especially for the price, but what's worse is the service. Ordered 3 lamps, copies of famous lamps (sorry, don't judge me on that..). Within the first week, I asked them if it wouldn't arrive within 4 weeks, I'd need to cancel it bc I'd be gone from home for a few weeks and wouldn't be able to protect from package theft (live in a major city). They said they'd expedite it but it was within quality control... I thanked them for expediting. Second week, checked in, still in quality control.. Third week, checked in, they said it's in "final stages of quality control" and would be shipping soon. By this time I stop believing it bc it's the same line and nothing has changed, and I don't want to risk packages being stolen while I'm away. I ask them to cancel. No response for a few days. Then 2 days later I get told it's already been shipped and with customs. By this time I'm about to leave and I'm asking why it's now been shipped after I asked to cancel, but get told there's nothing they can do now, and I'd just have to receive them and then I can return it if I want to....... Fast forward, 1 of 3 items gets delivered, it's an expensive replica (should have just paid for the real thing, I'm learning), I drive 5 hours back home (and another 5 hours back to my vacation spot afterwards) bc I'm already gone, bc I dont want it to get stolen. Turns out, there's a heavy metal base which wasn't secured and it was bumping up and down the entire package and snapped the lamp completely in 2 spots. To their credit, they say I don't need to return this item bc it's literally trash at this point. Other two items arrive at later times while I'm away still, so I haven't received them bc I'm not back, but it gets escalated to a manager, who reminds me that "loss is not their responsibility, or loss due to wrong address". I remind her it's not the wrong address, and that I asked to cancel it. She said it's the customer's responsibility to make sure someone is able to receive it -- however, when items arrive at a surprise/unpredictable/unknown timeline after more than 4 weeks -- and I've already told them in the first week it would need to be cancelled if later than 4 weeks..... and I actually asked to cancel it (despite their attempts to appease and delay this in the first weeks)....... -- how is a customer supposed to be able to make sure someone is able to receive it when it's some random time way in the future but you just have to be there???? And I did try to make sure BY CANCELLING THE ORDER well in advance, but got the runaround or words about quality control, or just simply not answer and a delay.... until it was "too late" to cancel. They said it's my responsibility to contact Fedex (which, btw, it's not even apparent the tracking is fedex from the chinese dropshipping tracking number at first), but Fedex actually says only the shipper can make changes. But Residence supply says it's out of their control once shipped. Anyway, save yourself the headache and the money. I'll just get the real thing in the future. From the broken piece that I drove 5 hours back (10 hours total) in order to save, the quality is terrible, not just the packaging itself. You can tell there are paint seams, the wood is joined inelegantly and that's probably why it snapped easily, and overall quality is not what the pictures show online. It's also overpriced for the quality (even if it didn't get snapped and broken), and the service isn't terrible so they can't say they charge for the service..... Didn't order light switches or installations so maybe those are better, but the customer service is abysmal, especially in terms of putting the blame back on me -- when they delayed and are hiding behind policies which make sense given a normal shipping timeline, but not this Schrodinger's cat of dropshipping.

Absolute scam. Their products are completely faulty and cheap, marketed as high end residential goods. They have ignored photographic evidence of the issues with their products and are refusing to issue a refund, despite proof that the products don’t work at all. They disregard all documentation showing that our fixtures should be compatible, and continue to make blatantly untrue statements to evade taking responsibility. They haven’t even issued a refund for some products that were never sent. STEER CLEAR.