Residence SupplyReviews of residencesupply.com

They did not even call back or reply emails. They are not refunding anything. Do not order from this company. They are sharks!!!

TERRIBLE. I received the wrong item. they said they sent a replacement, 30 days, no replacement. I called and they said several more weeks. I am fighting the charges but I have talked and texted with them at least 15 times and still have no resolution.

Avoid at all costs. Bought what looked like a beautiful light online however got it to find that the parts literally don’t fit. Customer Service is absolutely hopeless. Endless vacuous promises that don’t address the issue. Asked for a refund in the end given the product is faulty and even this basic legal requirement (in the UK at least!) seems too much for these guys. Terrible quality and experience.

they sent me the wrong fixture. When they shipped the right one, it came without a key part. Their customer service responds right away, but its now been months and I still don't have a working light fixture.

The company is a scam. The lights come from China and take 6 weeks to arrive, they are appalling quality and when you try to return, the refund address is in Miami so postage is expensive. And they charge a 20% restocking fee for no reason whatsoever. They then don’t process the refund at all and say the item is somewhere in their warehouse and they will get back to you but they never do. Avoid at all costs.

The product comes with no return address. You have to email or call to get return instructions but the emails bounce back and noone answers the phone. I finally got an email back from a help desk person but she only asked why I was returning the item...she did not give me the requested return instructions.

They make it appear they are based in the US, but this is 100% made in china : from level of services to cheap looking products! I still havent received the second item for more than two months and it is impossible to get hold of them. RUN!

I ordered a lamp and was given an invalid tracking number for a USPS delivery. I called their number to discuss and a woman answered. It all seemed okay, meaning she asked the right questions, but just after she gave me the new tracking number the call dropped. I tried the tracking number, this time supposedly for FedEx, and it also was invalid. I tried to call back and no answer. This feels like a total SCAM. Update: the lamp did finally arrive. Unfortunately it is half as tall as advertised and was delivered with a European plug. I asked to return and my request was denied. $156 down the drain. DO NOT purchase from this company!