Residence SupplyReviews of residencesupply.com

Initial problems with fulfillment … I purchased a few lighting items only to find that what was sent (from China) were not for the NA market (wrong voltage and without Canadian certifications). The company was a bit slow to respond at first, but now seems to be in the process of getting me the correct light.

Received 4/5 products in my order, except for the most expensive one. Inquired 15 days ago about the order after waiting for nearly 40 days for delivery. What I have been told by Residence Supply's customer service is that they are still waiting for a response from their carrier. It's such a shame to have this negative experience because we were so excited for the chandelier we are waiting on. I asked to get a replacement sent expedited. If I receive the product, I'll update my star rating to reflect if they have delivered good customer service. But since I have already been waiting for a solution for 15 days since first contact, I am nervous I will have the same experience as the other low-star reviewers. Also, why does almost everyone's first and last name who left a 5-star review for this company start with the same letter? Seems statistically odd... Update: finally received the replacement shipment for the lost item. I’m grateful I finally have my chandelier. Once I get it installed, I’ll share feedback on the quality.

I've ordered a total of 5 lights from Residence Supply, 4 of which arrived with no issues. However I cannot give a better review due to the final light (Marianne Chandalier) which was very poorly packaged anx arrived broken in several places. I've had several emails back and forth where they've offered a repair (I've refused as I can't see how a repair would look and good for shattered acrylic) and have asked for either s full replacement or refund. I've yet to hear back after that request....