Residence SupplyReviews of residencesupply.com

I will start this review by saying that unlike some of the other reviewers here, I did actually receive the product I ordered in (mostly) working condition, However I have some problems with the overall shopping experience. Firstly, this product shipped from China, which is fine, of course many things we buy in the US are made and shipped from China. My problem is that as of writing, this information is not listed anywhere on the website. Instead the website emphasizes that they are based in Florida, and even says that long shipping times are due to their "dedication to craftsmanship" and not because they ship from overseas. I feel this is very misleading and I was only able to learn this information after inquiring directly about why my tracking information wasn't updating. When I first asked about my shipping time they also gave me the tracking information for an order that wasn't mine, which also caused some confusion. When I received my product after a month, the fittings for assembly had defects that made it impossible for me to screw the pieces together. I was able to remedy the defects using a dremel tool, but I shouldn't have had to do this after paying upwards of $700 for a lamp, and if I didn't happen to have a dremel tool on hand, I would have been SOL. This is especially frustrating when their website says they "uphold the highest quality standards". Finally, after doing a reverse google image search for this piece, I did find it listed on aliexpress for significantly less, which means I could have received the same lamp in the same amount of time for much less money. I am giving two stars because the lamp does actually work (after I grinded off the defects) and because the customer service agent I spoke to was decently responsive and they even picked up the phone when I called after their business hours. Unfortunately, the long wait time, high price, defective pieces, and misleading website has left a sour taste in my mouth that the politeness of their customer service agent was not able to overcome. TL;DR: Save your money and just order from AliExpress directly. I didn't get completely scammed but I did get ripped off

Big tip on Residence Supply...check out how identical the five star reviews are on here. The majority are absolute nonsense. We ordered a lamp from the website, to be delivered to the UK. It arrived and was obviously sent from China (no mention of that on the website you'll notice). When it arrived some of the parts of the legs had threaded screws so we contacted customer service to get replacements...these took over a month to arrive (I'm guessing from China again). Then when we finally put the item together, we found a remote...all the labels on the remote in Chinese. We asked for instructions from customer support as to how to use the remote with the lamp (as neither of us understand Chinese), and we were sent an image of it with translations of what the buttons mean...no instructions as to how the remote actually worked (it appears to require connection to the WiFi). When queried with customer support (again), we were told "If the light is from China the remote has Chinese characters". Wow - how helpful. I've given two stars as the lamp (so far) works, and looks ok. However the company are dishonest and the customer support is well below average.

Had a pretty bad experience with this supplier. Fixtures took three weeks to arrive, were of VERY low quality and very different from the photos and description provided on the site. They are also not of US standard so you one needs to modify existing ceiling boxes for them to fit naturally. When I wanted to return, I had to explain why and provide a photo of the lamp, Instead of just sending over a return label like every other company. took the company three days to send a return label. The fixtures come from China, which is perfectly fine, but the tracking information was unclear and lacked any indication on delivery estimate. They also are not synced well with their order software (Shop, I believe) so they did not receive my correct info when I placed my order. I had to reply by email, which if I would have missed I’d have never received the fixtures in the first place. Last but not least, they deleted my negative (but honest) review in the fixture in their site. Was eventually contacted by costumer support and was offered a full refund for editing this review. I made it clear that I will only ask for a refund for the items I return and nothing more. Costumer service was very courteous (the only reason I decided to edit to 2 stars), and assured me the item will be either removed of corrected on their site. They have not done so, neither have they corrected the incorrect description.

Don't waste your money!!! My parcel arrived damaged which consequently meant the light inside was damaged (bulb end was poking out of the box.) Contacted them to let them know about the damage (4 days after it had been delivered.) I then proceeded to try and fit the light to see if it was usable? Unfortunately the light was faulty so I contacted them again to let them know that it wasn't working to be told it was out of my 14 days and I could not get a refund (even though my initial complaint was made 4 days after I received it.) Awful customer service, DO NOT USE. The light came with no installation instructions and my electricians said it looked cheap and not worth what I paid for it. Foreign writing (chinese) all over the box.

Took forever to deliver and still waiting on one of the lights. The products clearly aren't hand made, they're shipped from China and although I finally received 2 of the 3 lights ordered the 3rd light is still missing after a month and a half. Although there are some interesting options on the sight I can't recommend it as a viable option, especially if you have a project you need to finish on time. The two lights that have arrived are okay, but low quality.

I bought two fixtures, one is fine, the other a sconce that had a mounting bracket that doesn't resemble a normal sconce mounting plate. I spent a LOT of time trying to return it with emails, phone calls and texts. Finally got an email response warning me that I would bear shipping costs and restocking fee--for a light they misrepresented on their site.

Ordered an expensive fixture. Took over a month to arrive, and is cheaply made shipped directly from China, complete with assembly instructions only written in Chinese. The fixture didn’t fit the standard North American bracket and the cap provided was so small it didn’t cover the hole of the previous fixture. Attempted to return and they refused stating their 30 day return policy. Ironic given it took longer than 30 days to arrive. While the team responded promptly and arranged to send a new cap as a fix, this company’s policies are not at all consumer friendly for an online retailer. All to say, buyer beware - be sure you very carefully read their return policy and be sure you really love the item as you won’t be able to return without it costing you a small fortune. I guess that’s on me - yet I’ve never experienced an online retailer with return policies this out of touch with todays market. Have revised review to 2 stars from 1 noting efforts of team