Residence SupplyReviews of residencesupply.com

Response from Residence SupplyMar 23, 2026

Hi Thomas, We sincerely apologize for the confusion and frustration this caused. There was an unexpected error on our website that affected pricing and product listings, which resulted in some orders being impacted. As soon as this was identified, the issue was corrected right away. We reached out to customers whose orders were affected by the error and worked closely with those who wished to continue with their purchase to find the best possible resolution. Unfortunately, this issue was beyond our control, and we’re very sorry that your order was included during that time. We understand how disappointing this experience must have been, and we truly appreciate your patience and understanding. Sincerely, Residence Supply

Response from Residence SupplyMar 23, 2026

Hi Bill, Thank you so much for the five-star review. We’re so happy to hear you’re loving the product — your feedback truly means a lot to our team. We put a great deal of care into the quality and craftsmanship of every piece, so it’s wonderful to know it met your expectations. We appreciate your support and hope to work with you again in the future. Sincerely, Residence Supply

Response from Residence SupplyMar 23, 2026

Hi Kevin, Thank you so much for your patience and for sharing your experience. We truly appreciate you sticking with us while your order was on its way. We’re glad to hear you felt kept in the loop throughout the process — that communication is important to us. And hearing that the light switches were worth the wait makes us incredibly happy. Thank you again for your support. We’re so glad you’re enjoying them. Sincerely, Residence Supply

Response from Residence SupplyMar 16, 2026

Hi Rebekah, Thank you so much for sharing your experience. We’re thrilled to hear your custom 3-gang light switch turned out beautifully for your bathroom remodel — there’s nothing better than seeing those finishing details elevate a space! We’re also really glad our team was able to step in quickly when that piece arrived broken. Renovations already come with enough moving parts, so making the replacement process smooth and stress-free is the least we can do. It means a lot to know the follow-ups and support made a difference for you. We truly appreciate your trust in us and are excited to be part of your continued home renovations. We’ll be here whenever you’re ready for the next phase. Sincerely, Residence Supply

Response from Residence SupplyMar 16, 2026

Hi Matthew, Thank you so much for your kind words. We’re really glad to hear our agent was able to help resolve your issue and move things along quickly for you. When something needs fixing, we know how important it is to have clear communication and a prompt solution, so it’s great to know that was your experience. We truly appreciate you taking the time to share this with us. Sincerely, Residence Supply

Response from Residence SupplyMar 9, 2026

Hi there, Thank you so much for this wonderful feedback. We’re so happy to hear the ordering process was smooth and that the product turned out beautifully in your space. It’s especially great to know your electrician found it easy to install — that’s always a good sign. And we love how you described being able to feel the quality every time you turn on the light. That’s exactly the experience we hope to create. We truly appreciate you taking the time to share this and for choosing Residence Supply for your project. Sincerely, Residence Supply

Response from Residence SupplyMar 2, 2026

Hi there, Thank you so much for the wonderful review! We’re thrilled to hear that you had a great experience with our customer service and that the quality of the product exceeded your expectations. Providing both attentive support and exceptional craftsmanship is something we take pride in, so your feedback truly means a lot to our team. We’re grateful for your support and hope to assist you again in the future. Sincerely, Residence Supply

Response from Residence SupplyFeb 27, 2026

Hi there, Thank you so much for your kind words! We’re thrilled to hear you love the brass rotary dimmers — and that your electrician was impressed too. That definitely means a lot, especially coming from a professional. We also truly appreciate you sharing your experience with the website cart. Custom build options can sometimes feel a bit detailed, and feedback like yours helps us continue improving and making the process smoother and more intuitive. Thanks again for choosing us and for taking the time to leave such thoughtful feedback. We’re so glad the dimmers were a hit. Sincerely, Residence Supply